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Totally Unlimited

g1000
Grafter
Posts: 186
Thanks: 1
Registered: 08-03-2014

Totally Unlimited

I notice all reference to Totally Unlimited has been removed from the main site... interesting.
9 REPLIES
Community Veteran
Posts: 6,657
Thanks: 233
Fixes: 16
Registered: 16-02-2009

Re: Totally Unlimited

Still says Unlimited just missing the Totally bit.
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Totally Unlimited

Don't worry, Unlimited packages are still 100% unlimited Cheesy
g1000
Grafter
Posts: 186
Thanks: 1
Registered: 08-03-2014

Re: Totally Unlimited

Well, I found out Plusnet decided to change the website due to an investigation by the ASA.
So you probably shouldn't be calling it totally/truly/100% unlimited here either.
alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Totally Unlimited

This might be helpful:
http://www.alphr.com/news/broadband/375913/sky-allowed-to-call-broadband-totally-unlimited
Is there something now (or will be) that legally doesn't allow it to be called totally? Wink
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: Totally Unlimited

My understanding is that 'Totally Unlimited' in ASA-speak means 'Unlimited' in English.  'Unlimited' in ASA-speak doesn't really mean anything at all (like so many words in advertising); maybe 'marginally more than the average person who doesn't use their connection much uses'.  It is a shame that ASA didn't rule in terms of plain English, and used Unlimited to mean Unlimited
It would certainly be interesting to know more details of the ASA investigation and what rules Plusnet out from being Totally Unlimited.
Moderator
Moderator
Posts: 26,007
Thanks: 1,245
Fixes: 51
Registered: 14-04-2007

Re: Totally Unlimited

Absolutely guaranteed 110% totally Unlimited Cheesy

Customer and Forum Moderator.

alext05
Grafter
Posts: 162
Registered: 16-12-2013

Re: Totally Unlimited

Quote from: catelliott
Don't worry, Unlimited packages are still 100% unlimited Cheesy

Unlimited - yes, just not totally.  Wink
A quote from that article:
"ISPs can use "truly unlimited" - and now "totally unlimited" - if there are no "provider-imposed" limitations, such as traffic management."
The ASA's ruling:
https://www.asa.org.uk/Rulings/Adjudications/2012/7/British-Sky-Broadcasting-Ltd/SHP_ADJ_191871.aspx...
Now, what "provider-imposed" limitations do we have now? Otherwise, why all this fuss about changing the wording.  Roll eyes
Community Veteran
Posts: 5,402
Thanks: 510
Fixes: 1
Registered: 21-03-2011

Re: Totally Unlimited

Maybe someone should explain exchange contention to the ASA. Wink
Now Zen, but a +Net residue.
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Re: Totally Unlimited

You have to feel a little sad for the folks at the ASA and OFCOM trying to get this into simple and accurate language. This is not easy to do, but from what we see of this, it does also suggest that maybe they need people at the ASA and OFCOM who understand the whole issue first.
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed