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Tickets being ignored

Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Tickets being ignored

Please could a PlusNet rep look at this Ticket  #51427782 . It has been waiting for attention for quite some time.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Tickets being ignored

It's not been ignored, its because a reply was given to a fault survey ticket which does include the following text:
Quote
update your fault ticket at help.plus.net, but please ensure any information regarding what you are experiencing is added to the actual fault ticket and not added to the ticket that is created for this message.

I've actioned the request you made on the ticket anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: Tickets being ignored

Thanks Adam. I could blame it on my 85 year old referral customer but I have to admit that it was I who replied to the Ticket for him.
All is now well. He is sync'ed at > 18,000bps and is a happy bunny.
Thanks again for your help
R
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Tickets being ignored

No worries, glad to hear that worked out well.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team