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Ticket response times?

Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Ticket response times?

I submitted a ticket on the 14th of october and so far it has changed state twice, once with an update to say that it couldn't be answered because it was waiting on a reply from Kelly and then again to say it has been passed back to the CSC and would be answered in due course. On neither occasion was any information added to the ticket so I think it's fair to say it hasn't been answered yet, and it's way past 72 hours  Sad
9 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ticket response times?

Hi Finguz,
Just nudged Dave in the direction of your ticket, should be an update for you soon. Sorry about the delay.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Ticket response times?

Cheers Matt.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Ticket response times?

Yeah I've had the response although not from anybody called Dave. I've quoted it below...
Quote
*********** - CSC Analyst
2:24pm, Friday 18 Oct 2013
[INTERNAL USE ONLY] holding as above
The next action on your Help Assistant Question is due on Friday 25th October at 7:00am. This Question will remain open with the CSC - Ticket Team (Connection) until this time.
Kind regards,
***********

Seriously?
Is that all I'm going to get?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Ticket response times?

Sorry about this Finguz.
It's awaiting on a different member of staff.  I've given him a quick poke so he's aware.
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Ticket response times?

No worries, at least I know someone has noticed  Cheesy
Community Gaffer
Community Gaffer
Posts: 5,262
Thanks: 557
Fixes: 5
Registered: 04-04-2007

Re: Ticket response times?

We've got this captured under problem:77436. 
Kelly Dorset
Broadband Service Manager
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Ticket response times?

As you can see below, the WOT servers/routers suffer the same issues  Undecided
The only amusing part about the whole sordid affair is Wargaming's suggestion that maybe people's CPU overclocks are to blame  Crazy Roll eyes
dragon2611
Grafter
Posts: 283
Registered: 20-10-2013

Re: Ticket response times?

I responded to  ticket 76047286 9:26am, Friday 25 Oct 2013 and as of yet no one's replied to it. Undecided

Should be a fairly simple one to anwser, Just wanted to know what happens if my FTTC doesn't migrate on the same day as my Phone line, don't really want to be in a situation where Sky disconnect me then Plusnet don't go live when expected.  Huh
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Ticket response times?

@dragon2611
Sorry for the wiat,
I've checked your orders and both of your services are due to transfer on the 5th November. We'll update your ticket to reflect this too.