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Ticket Response Times

SteveA
Pro
Posts: 1,847
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Ticket Response Times

I raised a ticket at 15:46 yesterday (ticket ID : 27955036 ) and its still "Awaiting Support Team answer".
Its not a major problem as it was just a question about upping my ADSL from a fixed 2Mb line to Max but I was sort of expecting some sort of response after 19 hours.
4 REPLIES 4
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Ticket Response Times

Hi Steve,
Apologies for the delay - As you can probably imagine, since the Product Refresh we've been pretty busy!
I'll get your order placed now.
SteveA
Pro
Posts: 1,847
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Ticket Response Times

OK thanks for that James.  I just hope that this time the Max is stable, unlike last time 😉
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Ticket Response Times

I remember it well from the other forum Wink
Not applicable

Re: Ticket Response Times

Had my ticket answered in about 2 hours yesterday (as it said on the portal) so the discrepancy is strange indeed.
Mine was just about the 18 month/12 month contract business and like OP, wasn't urgent by any means.