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This help page needs sorting

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

This help page needs sorting

https://www.plus.net/support/email/newemail.shtml?supporta=addaddress
the graphics are all blurred.
First picture is from IE8 and the second from Firefox
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,412
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: This help page needs sorting

Thanks Jim,
Although the text is legible it is blurred and I'm sure this would give anyone with even a slight visual impairment (that includes me) problems reading it.
I'll get a problem raised now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TicnTac
Grafter
Posts: 426
Registered: 03-08-2010

Re: This help page needs sorting

Is it just me then in regards to the Forum text being slightly larger and the above icons for the forum usage is looking a little blurry? I know I mentioned this a few days or a week ago in my usual post, dunno  Undecided  Roll eyes every other page I ever surfed at, when possible that is, is normal as normal, plus it is the same in FF IE SAF KM and OP, suppose I could take snapshots, but I'm now off to do the daily check on that facebook thing  Roll eyes
Plusnet Help Team
Plusnet Help Team
Posts: 13,412
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: This help page needs sorting

TicnTac,
Try taking a screengrab and post it here. I wear glasses/contacts due to having poor vision in one eye (hmm maybe I should get a monocle) and can't see any problems with my specs on or just using my good eye. PS I'm back on track with things today so I'll be dealing with your fault/post before close of play.
Oldjim,
Re that page I'm afraid it's not going go be updated, basically as the images aren't poor resolution they are just smaller than the page  they have been lifted from. To enlarge them would spoil the layout of the page. As the screengrabs are just intended as a visual guide or reference and have supporting with them it dosen't concern us too much.
Adam.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: This help page needs sorting

I'm sorry but I don't accept that as a valid reason.
The basic page width as fixed by the banner header at the top is 730px and the text is also set at that width
If the graphics were made the same width then they would look as attached
Plusnet Help Team
Plusnet Help Team
Posts: 13,412
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: This help page needs sorting

Sorry Jim,
I get your point but we do have to prioritise issues like this and to be frank this one doesn't rate highly. I will approach the relevant team again though.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team