Thinking about leaving
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Thinking about leaving
27-06-2013 12:01 AM
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Now Plusnet give excellent technical support, including setting my target SNRM to 3dB which works very well for me to boost my download speed, although their inability to get their speed profile system ('Current Line Speed') to track properly lets them down. I've always been with BT for my telephone so that side is not an issue.
So it seems to be down to a choice between a tangible price and an intangible quality-of-tech-support. Is there anything else I should consider?
Re: Thinking about leaving
27-06-2013 6:50 AM
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![Undecided Undecided](/html/@B2520ED9758574DA4DA10314C4B1AB94/images/emoticons/undecided.gif)
Re: Thinking about leaving
27-06-2013 7:07 AM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Thinking about leaving
27-06-2013 8:09 AM
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You have commented again about Current Line Speed - how much variability are you actually getting? On 21CN the impact is almost insignificant if you quickly recover the sync speed if the Current Line Speed hasn't changed. How do you know that BT Retail's equivalent works any better?
If your connection is dropping that much, then perhaps you actually need that "intangible quality-of-tech-support" and perhaps you should consider learning the relevant Indian dialect as getting them to understand you is probably at least as important as understanding them
![Undecided Undecided](/html/@B2520ED9758574DA4DA10314C4B1AB94/images/emoticons/undecided.gif)
Re: Thinking about leaving
27-06-2013 8:16 AM
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Quote from: tijara33 Learn how to understand a strong Indian accent!
Or even a strong Yorkshire one!?
![Wink Wink](/html/@ED8EAB3707DE077FFF94EEBAB958E3C6/images/emoticons/wink.gif)
Re: Thinking about leaving
27-06-2013 8:37 AM
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The £10 a month for 10GB is what everyone would pay despite what it costs BT, where as in a market 3 PN is £6.
The loss of the free overnight usage is a big hit if you ever want to download a large amount with PN at least you can set it up overnight.
it may just come down to how altruistic you are..
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Thinking about leaving
27-06-2013 8:56 AM
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Re: Thinking about leaving
27-06-2013 9:14 AM
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Re: Thinking about leaving
27-06-2013 10:43 PM
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So I called Plusnet for a MAC code but never got that far because I was offered a good deal; similar to what is on published offer for new clients. But there were two flies in the ointment. The little one was that I like and use Caller Display which is free from BT and 99p per month from Plusnet. The big one was that I have taken the annual line rental option with BT and I find this is non-refundable. I've got half a year to go and sacrificing that wipes out any savings.
BT throws in a lot of extras but would Plusnet would be cheaper taking my referral discounts into account. Should I move on or wait around until I can switch my phone to Plusnet? It's quite a tough choice.
Re: Thinking about leaving
27-06-2013 11:42 PM
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![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
Re: Thinking about leaving
28-06-2013 7:11 AM
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Re: Thinking about leaving
28-06-2013 9:12 AM
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My reasoning was that
a) OFCOM reclassification MAY help me by next year's renewal date, as we will then have 2 LLU suppliers.
b) My exchange is due for fibre "from March 2014" - perhaps
![Roll_eyes Roll_eyes](/html/@BA2C29EA5D62B3049244C6EF0F36F4A9/images/emoticons/rolleyes.gif)
c) SKY (who are the only LLU supplier currently) wouldn't honour an offer they made a month ago and the new offers aren't as financially attractive - and I decided that I don't want to put all my apples in one barrel!!
Hopefully I might have a wider set of choices this time next year!
Re: Thinking about leaving
28-06-2013 11:30 AM
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Quote from: ReedRichards Should I move on or wait around until I can switch my phone to Plusnet? It's quite a tough choice.
Would Plusnet not defer the switching of your phone line until your BT rental has expired?
My opinion on moving is that I will usually stick with something if I have experienced good service even if the cost is slightly higher, I usually look to save every penny but the thought of being stuck in an 18 mth contract scares me a little if the service turns out to be poor. Also, have you considered if you return to Plusnet after this time you will lose you current referrals thus costing you more?
Of course BT may give equally good service.
Good luck making your decision.
![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
Re: Thinking about leaving
28-06-2013 11:30 PM
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Quote from: rja66 Would Plusnet not defer the switching of your phone line until your BT rental has expired?
I doubt it very much. The whole point of such deals is that the ISPs get their hands on the lucrative line rental income.
Quote from: rja66 Of course BT may give equally good service.
I help many BT clients with their internet problems, if these arise. BT tends to take more prodding to take action where that is what is needed but they generally will. Recently they have been pushing paid-for home visits if, for example, your download speed is dreadful but has been dreadful from day 1. That is poor service. Personally as my broadband is very stable I don't anticipate any problems that are not phone line problems.
Re: Thinking about leaving
02-07-2013 4:07 PM
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Quote from: rja66
Also, have you considered if you return to Plusnet after this time you will lose you current referrals thus costing you more?
AFAIR it used to be the case that you could continue to receive your referral payments even if you left PlusNet. I think this was made possible by downgrading your BroadBand account to 'Dialup' rather than closing it - you could then upgrade back to DSL again if you wished to return. Referral payments accrued until they reached a certain amount (£5 ?) and were then credited to your nominated bank account.
Maybe things have changed ..... ?
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