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Thanks for the broadband usage warning!

Stella
Newbie
Posts: 2
Registered: 11-11-2011

Thanks for the broadband usage warning!

Hi there, I just wanted to thank you for the email to alert me that I was getting close to exhausting my broadband usage for the month - it's a brilliant idea!  Smiley
Stella
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Thanks for the broadband usage warning!

No worries at all, glad we could help Smiley Please pop back here if there's anything at all you need.
darleyhavidson
Newbie
Posts: 4
Registered: 02-04-2012

Re: Thanks for the broadband usage warning!

I'd have preferred the "default overspend amount" to be £0, not £unlimited. Returning from a 2 week holiday to find PN banging me an extra £65 on top of my bill because of extra usage, that was automatically configured to rack up as high a bill as possible by default, left me feeling deceived
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Thanks for the broadband usage warning!

If you want to avoid additional charges then make sure that maximum extra monthly spend is set to £0.00 rather then 'not set' in https://portal.plus.net/data_transfer_watch/ but also note, if you have a product change you will probably need to set this again!
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Phishfood
Newbie
Posts: 7
Registered: 26-03-2012

Re: Thanks for the broadband usage warning!

Quote from: darleyhavidson
I'd have preferred the "default overspend amount" to be £0, not £unlimited. Returning from a 2 week holiday to find PN banging me an extra £65 on top of my bill because of extra usage, that was automatically configured to rack up as high a bill as possible by default, left me feeling deceived

I suppose the other alternative would be default at £0 but then Plusnet will have the problem of angry customers calling up with "WHYS MY INTERNET NOT WORKING!?"
I better solution would be to include this detail in one of the initial emails they send out upon joining Plusnet.