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Thanks Plusnet

slickchilli
Newbie
Posts: 1
Registered: ‎26-09-2009

Thanks Plusnet

Signed up on Monday on line Friday with no hassel, all for under 6 quid a month plus 28 quid cashback, it don't get better..... Smiley Smiley Smiley
jim:blue excessive smileys removed as per forum rules mod:end
20 REPLIES
Not applicable

Re: Thanks Plusnet

Glad you are well suited and welcome to the forum.  Smiley
Moderator
Moderator
Posts: 27,070
Thanks: 1,785
Fixes: 144
Registered: ‎14-04-2007

Re: Thanks Plusnet

Yes a very warm welcome slickchilli...and don't forget, any problems pop back here.
There are loads of people here to help. Smiley

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Thanks Plusnet

Welcome.
Lucky you i referred a friend who signed up on 21st September, supposed to be activated on 28th - fail (BT's fault). Jameseh is on the case for me but for some reason i suspect another failed activation on the 7th Oct.
They have been without  broadband for over a week now and boy do i feel stupid saying that in would be a breeze changing providers!
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

Quote from: slickchilli
Signed up on Monday on line Friday with no hassel, all for under 6 quid a month plus 28 quid cashback, it don't get better..... Smiley Smiley Smiley
[Moderator's note by Jim (Oldjim)  excessive smileys removed as per forum rules ]

I signed up on Monday to switch from Greenbee to Plusnet and am still waiting for a date for changeover  Sad
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Thanks Plusnet

Dennis - Yours is a bit different as we're moving you from one brand to another.
You should get some news on your ticket before long.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

Thanks James, I just find it a bit strange that seems to take longer to switch "in-house" than from one ISP to another.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Thanks Plusnet

Often (I'm not sure in your case if this is true) we try to do it on your next billing date, so you're not paying what is essentially the same company, twice for the same service.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

My billing date is 28th of the month so I have missed that:
Greenbee Phone and Broadband charge for the period 28-09-2009 to 27-10-2009  is pending
I think that when I switched from Waitrose to Greenbee I got a refund for my "unused" part of the month.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

Have just been switched, see my other post
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Thanks Plusnet

Great Smiley
Nice use of tags too Wink
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

I'm a fast learner - will have forgotten by tomorrow though Grin
Will I get a (partial) refund of  this months Greenbee charges which are pending?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Thanks Plusnet

Yep - Let me know when the payment has completed and I'll sort it out for you.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thanks Plusnet

Thanks James, will do.
It's still showing as pending (invoice 17628631) in my Greenbee account although the money was taken from my bank account last week.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Thanks Plusnet

Thanks Dennis.
I suspect that it's just waiting for the payment to be shown as taken on our side, which I'd expect to be in the next 24 hours or so.