Thanks Plusnet!

[#1]

After our FTTP service was accidentally cancelled, I'd like to say that everyone I've spoken with at Plusnet has been really helpful on the phone.  These things happen and the mark of an organisation is usually how well it deals with problems; in my experience over the last few days, the Plusnet customer service team couldn't have done much more to solve our problem.

Thanks

DW

[#2]

I'm so glad that you had this happy experience. You must truly be one in, maybe not quite a million, but probably {insert number of PN victims here} 🙂

[#3]

@LSAS 

You have stats to back up that claim?

I have just over seen three FTTP upgrades.  Two went perfectly to plan.  For the third the BTOR sub-contractor did not bother to turn up.

Plusnet promptly rescheduled six days later (four sooner than the original OR rectification date).  Engineer appeared mid afternoon and did a bespoke install to meet specific requirements.  I did observe that with still nearly two hours of the shift left he declined a request to attend another job claiming mine needed more time.

I suggest that statistically failure is not as high as you suggest and this place is a distorted lens, as it’s a focus for seeking help when BTOR (or their sub contractors) get it wrong.

And by the way, the automatic compensation for a missed appointment and delayed install were processed promptly by Plusnet without solicitation.

You can add 3 satisfied customers to your stats analysis.