Thanks Plusnet tech team (kinda).

[#1]

My fibre broadband has been playing up for a couple of weeks.  The other day it gave up the ghost.   I rung Plusnet tech support.  The chap was very helpful (even though the problem hasn't been sorted yet), I've got an engineer out Friday.
Hopefully this will be sorted quickly.  🙂

[#2]

Thanks for taking time to post, I hope that gets sorted out on soon.
Adam

[#3]

So do I.  Mobile just  doesn't cut it, next to fibre.