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Thank you

between1and16ch
Grafter
Posts: 113
Thanks: 1
Registered: ‎24-09-2008

Thank you

Just a quick note to say how great the agent was who handled my loss of service call to customer services a bit earlier today.
Took a while to answer but when I got through the agent's approach was practical, knowledgeable and friendly. -  fantastic and well above expectations.
I'm impressed, thanks to the agent and to Plusnet!
#81154662 if you can pass on my thanks, please! Smiley
Smiley
6 REPLIES
HalfShaft
Dabbler
Posts: 18
Fixes: 1
Registered: ‎19-12-2012

Re: Thank you

Here here, the tech support really does deserve the accolades they get
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Thank you

@between1and16cha - Thanks very much for your valued feedback, I've located the person you spoke to and I've posted some recognition for the hard work and great service he has provided you with Smiley
@HalfShaft - Thanks for your kind comments, it's really nice to hear that although the call wait times are a little higher than we'd like, that we're continuing to provide great service!
Chris Pettitt
Cloud Environments Engineer
tazmaniandevil
Grafter
Posts: 85
Thanks: 3
Registered: ‎07-02-2014

Re: Thank you

Haven't needed tech support as I'm not yet switched. What I will say though is joining PlusNet is the best end user experience I have had from any provider. Other providers could learn an awful lot from following this example.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Thank you

Thank you for your feedback and kind words, tazmaniandevil Smiley
Chris Pettitt
Cloud Environments Engineer
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Thank you

Can I jump on this here bandwagon & say
A massive thank you to _Adam_Walker_
Who arranged for me to be sent a new router (A USB TG582n) that I originally asked for & was told by PlusNet phone support that they did / do not supply them any-more
Possibly also thanks to old stock Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Thank you

Thanks, TORPC - I've passed your thanks onto Adam.
Chris Pettitt
Cloud Environments Engineer