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Telephone number for customer services

johann
Newbie
Posts: 4
Registered: 01-07-2011

Telephone number for customer services

Why cannot we find your customer services number easily.
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Telephone number for customer services

because you don't look in the right place  Grin Grin - under the mattress at the back of the spare room  Crazy
But seriously
If you click on Contact Us at the bottom of this page - after a couple of clicks you get there
From the main site it is a bit more tricky
Click on Help and Support then under Support Pages click on See all support pages
Under customer services there is "How to Contact Us"
However that doesn't answer your question
My best guess is that they are making it as difficult as possible to reduce the phone queues
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Telephone number for customer services

Quote from: Oldjim
However that doesn't answer your question
My best guess is that they are making it as difficult as possible to reduce the phone queues

That was exactly my feeling Jim. IIRC "Contact Us" used to display the number directly, now you have to do multiple clicks, jump through hoops to avoid being directed through on-line help, or get pushed in the direction of on-line chat Roll eyes
btw johann the number is 0800-432-0200 (0730-2200) as even the link in Jim's sig means several clicks Tongue
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Telephone number for customer services

yup 5 clicks to get the phone number  Crazy
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sjptd
Grafter
Posts: 477
Thanks: 2
Registered: 01-09-2014

Re: Telephone number for customer services

Yes, I had noticed this.  Presumably an extremely unhelpful (for the customer) way for Plusnet to try to reduce phone call load?
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Telephone number for customer services

So we should stop telling people how to find it, so we can all get through quickly as we know it.
Cheesy Roll eyes  Lips are sealed
Of course, if the use of it becomes quite low, first it will be portrayed as a success (now how else could I spell that?) of the new system, and then it will be removed completely.