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Telephone line

Robert111
Newbie
Posts: 2
Registered: ‎29-08-2014

Telephone line

On 23rd April 2014 I signed up with PlusNet for a telephone and Broadband package. I informed them at the time that there was no line into the house and one would need to be run. I still had to have a BT Openreach engineer visit to confirm this. Once confirmed I was told a site survey was required prior to installation, the survey took place. On the Morning of 8th May 2014 I was contacted by PlusNet to inform me of excess charges required for the installation of the line in excess of £1,700. I paid there and then on the telephone by credit card. Since then the following trail of correspondence has been exchanged. It is now just under four months since I paid PlusNet but I have no telephone line, no broadband. My latest question 88872950 is now on hold until Monday 29th September 2014 another month away, something that I can only imagine is a mistake on the part of the operator filling out the date. Can anyone help at all?

21 Jul 2014 88872950 Awaiting support team answer  View
2014-08-12 12:51:01 202300740  Service Notice View
2014-08-12 12:51:01 202300738  Service Notice View
2014-07-28 10:11:21 200572594  Service Notice View
2014-07-28 10:11:21 200572596  Service Notice View
2014-07-23 04:18:52 199938665  Service Notice View
2014-07-23 04:18:51 199938656  Service Notice View
2014-07-22 12:33:48 199884356  Service Notice View
2014-07-18 18:27:28 88769792 Closed Question View
2014-07-17 17:27:44 88717169 Closed Question View
2014-07-16 10:11:55 199251679  Service Notice View
2014-06-06 15:32:56 86711021 Closed Question View
2014-05-20 13:13:56 85928173 Closed Question View
2014-05-19 09:39:09 194066470  Service Notice View
2014-05-16 13:00:17 193844504  Service Notice View
2014-05-16 08:39:09 85751909 Closed Question View
2014-05-16 00:18:11 193773598  Service Notice View
2014-05-16 00:18:11 193773597  Service Notice View
2014-05-15 15:49:07 193754451  Service Notice View
2014-05-15 13:56:35 85707784 Closed Question View
2014-05-15 11:17:38 193741710  Service Notice View
2014-05-15 10:35:09 193739977  Service Notice View
2014-05-10 00:42:40 193258371  Service Notice View
2014-05-10 00:42:37 193258364  Service Notice View
2014-05-09 15:09:13 193220101  Service Notice View
2014-05-09 14:53:42 85414659 Closed Question View
2014-05-09 14:53:38 85414655 Closed Question View
2014-05-09 14:53:38 85414654 Closed Question View
2014-05-09 14:53:37 85414653 Closed Question View
2014-05-09 14:53:25 85414634 Closed Question View
2014-05-09 14:53:22 85414631 Closed Question View
2014-05-09 14:53:22 85414630 Closed Question View
2014-05-09 14:53:17 85414626 Closed Question View
2014-05-09 14:53:08 193219368  Service Notice View
2014-05-08 13:38:38 193127409  Service Notice View
2014-05-02 08:59:08 192565205  Service Notice View
2014-05-02 08:59:08 85055193 Closed Question View
2014-05-01 23:39:08 192495090  Service Notice View
2014-05-01 08:49:12 192411504  Service Notice View
2014-04-30 12:19:43 84971754 Closed Question View
2014-04-23 10:25:59 191483336  Service Notice View
2014-04-23 10:01:06 84652127 Closed Question View
2014-04-23 10:01:05 191482155  Service Notice View
2014-04-23 10:01:03 191482153  Service Notice View
2014-04-23 10:01:03 191482154  Service Notice View
2014-04-23 10:01:02 191482152  Service Notice View
2014-04-23 10:01:01 191482151  Service Notice View
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Telephone line

Hi Robert,
My apologies for the delay.
It looks like the agent accidentally put it on hold for the wrong month as we were due an update today.
We have an update but it's pretty lengthy and probably requires me to give Openreach a call. I will do this and call you shortly after 1.30 if you don't mind.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Robert111
Newbie
Posts: 2
Registered: ‎29-08-2014

Re: Telephone line

Hi Matty
That's great, if someone calls, but I have no phone line so no landline / internet at all at home and the coverage on mobile networks is very poor. I have spent months making calls in my lunch break from work but that's it really. So if I am not in an area with mobile phone coverage I have to rely on the text / email messages that I can download when in a Wi-Fi area.
I look forward to a positive response.
Thanks for the quick response,
Robert
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Telephone line

I managed to get through but alas, I only reached voicemail.
I'll pop you a message on ticket: 88872950.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 12,772
Thanks: 4,031
Fixes: 26
Registered: ‎22-08-2007

Re: Telephone line

Robert,
Not wanting to rock your boat, but the excess charge (from BTOR) seems substantial.  I hope they will be paying you interest on that sum from the date you paid to the day BTOR install the service?  At the moment your money is "working" for someone whilst you have no service.
Kevin