cancel
Showing results for 
Search instead for 
Did you mean: 

Systems broken again at Plusnet

Community Veteran
Posts: 1,101
Registered: 10-09-2010

Systems broken again at Plusnet

So, I have repeatedly asked that an out of date mobile telephone number be removed from my account details.
Every time I ask this, the advisor tells me it has been done.
Every time, when responding a to a ticket, the advisor calls "my mobile" leaves a message and then updates the ticket to say this.
What is it that I have to do to get the out of date information removed?
8 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Systems broken again at Plusnet

Hi there,
Your mobile number has definitely been removed.
However, I suspect that part of the problem is that we have a mobile number (starting 075Cool which we took down when a fault was raised on your account.
We don't have the ability to remove this without closing your fault and reopening it.
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Systems broken again at Plusnet

You cannot possibly have taken that mobile number when the fault started, I don't know where you sourced it from, but it was not sourced from me.  I don't have a mobile number to give you, so I cannot give you one.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Systems broken again at Plusnet

It's possible that it was taken from your account before we removed your mobile number from the account itself?
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Systems broken again at Plusnet

Maybe Sad very frustrating.
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Systems broken again at Plusnet

Sorry Plusnet, YOU HAVE TO STOP CALLING ME ON THAT MOBILE.
The person whose mobile it is, has to have it switched on as she is a surgeon and its the number the hospital call her on.  But you keep calling her in meetings and other situations where its a real problem for her to take the call.
YOU NEED TO REMOVE THE NUMBER FROM YOUR RECORDS.
STOP CALLING IT, DON'T CALL IT.
JUST STOP.
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Systems broken again at Plusnet

Simply close the fault and restart it?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Systems broken again at Plusnet

Quote from: Barry
Simply close the fault and restart it?

I know it's a FQOPP but cut me some slack, it's saved me typing loads Wink I've just done this for you, fourfourdevon - that should sort things for you. Sorry about that.
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Systems broken again at Plusnet

Thank you Matt, hopefully that will save me from any more bol***kings