cancel
Showing results for 
Search instead for 
Did you mean: 

Switching from TalkTalk to Plusnet

LeeSmall
Grafter
Posts: 47
Registered: ‎21-04-2010

Switching from TalkTalk to Plusnet

Switch phone & ADSL  from TalkTalk to BT & PlusNet. Transfer to BT happened today Smiley
I did manage to get a phone line and ADSL service from TalkTalk after 3 weeks, 25 phone calls, 5 emails, 20 posts on their forums and 5 calls backs from their 2nd line support that never happened.
It looks like Plusnet are the same.  I was promised a call back today from your provisioning team that didn't happen.  Was told they will contact me at 10am tomorrow.....  The advisor couldn't tell me why I wasn't called today but did tell me if I don't get a call then I need to call in again!
Not a good start already  Undecided
Why can't a company actually do what they say they are going to do?
Lee
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Switching from TalkTalk to Plusnet

Hi Lee,
I've had a look at this and the order seems to be progressing normally. I'll make sure you get that call in the morning.
LeeSmall
Grafter
Posts: 47
Registered: ‎21-04-2010

Re: Switching from TalkTalk to Plusnet

Ok so PlusNet are better than talktalk. I got a call at 9am & another one at 10am! 
Thanks
Lee
Smiley Smiley Smiley