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PluseNet sells thousands of customers details for cash

CashForDetails
Newbie
Posts: 1
Registered: 11-04-2010

PluseNet sells thousands of customers details for cash

PlusNet has released thousands of customers details to a company called ACS Law for cash. This was in response to a court order that they complied with, uncontested as far as I know. This information is then used to accuse people of illegally uploading files and claim £300 - £600 a time by ACS Law. ACS Law are currently under investigation by the Solicitor's Regulation Authority, I believe.
PlusNet *could* have contested this, but why would a company owned by British Telecom bother trying to preserve freedom on the Internet - anyway, in my own personal opinion, the huge wad of cash that they probably got from ACS Law or their agent was probably an incentive.
If you don't want to end up potentially being hassled for cash in this situation, move to a company that has contested the court order. Google "ACS Law PlusNet" to find more, including a response from plus net explaining why they wanted all that cash and how sorry we should feel that they were "forced" to hand over thousands of details uncontested.
For legal reasons, I have to say that this is all my own personal opinion and might be wholly or partially factually incorrect so do your own research - educate yourself, then get a MAC code and move to a different provider!
91 REPLIES
Fletch
Grafter
Posts: 83
Registered: 08-08-2008

Re: PluseNet sells thousands of customers details for cash

For absolute clarity on this issue:  at no point have Plusnet (or will do in the future) received any money for providing ACS Law with the detail which where requested via the court order.
Fletch
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: PluseNet sells thousands of customers details for cash

what sort of information have plusnet handed over.  Is this for everysingle customer or just those who may be perceived to have done dodgy uploads?
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: PluseNet sells thousands of customers details for cash

It'll be the details requested in the court order, this isn't for all customers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moominfish
Grafter
Posts: 213
Registered: 19-03-2010

Re: PluseNet sells thousands of customers details for cash

What is the OP actually going on about? What details requested and when?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: PluseNet sells thousands of customers details for cash

From time to time we get court orders with requests for information regarding specific customers' assigned IP address at a particular time.
We comply with these requests, as do the vast majority of ISP's.
It's not just ACS, previously there have been other companies employed on behalf of rights holders to chase alleged copyright breaches.
Moominfish
Grafter
Posts: 213
Registered: 19-03-2010

Re: PluseNet sells thousands of customers details for cash

So in other words if your a serial uploader (sending lots of copyrighted material to people) they want to know who you are, or it doesn't really matter if your a downloader/uploader they want to know regardless if it's copyrighted data being uploaded or downloaded?
Just want to have that clarified as I read that companies mainly target uploaders because their the ones sending the data to other people constantly each and every day, personally I think it's probably both but I wouldn't know for sure.
Mand
Grafter
Posts: 5,560
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Registered: 05-04-2007

Re: PluseNet sells thousands of customers details for cash

We don't know if the customer in question is being targeted for uploading or downloading, we just get the court order and deal with it.
We get other such requests for information too, from the police and such.
Moominfish
Grafter
Posts: 213
Registered: 19-03-2010

Re: PluseNet sells thousands of customers details for cash

Fair enough, sounds like you get a shedload of requests by the sounds of it! Makes me wonder if all other isp's do as well? I mean how longs it all been happening, the whole receiving demands from the courts to reveal users information, and wouldn't the police also need a court order to get the information? I mean surely they can't just walk in and say give us this just because their the police, I mean their all for upholding the law so they should be following the same path of having to go to court to get the information out of Plusnet as an ISP.
That said I think for anyone suspected of really bad things (and we all know what type!!) the sick fucks then they should be instantly banned and disconnected for the rest of their lives.
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: PluseNet sells thousands of customers details for cash

Quote from: Moominfish
That said I think for anyone suspected of really bad things (and we all know what type!!) the sick [Censored] then they should be instantly banned and disconnected for the rest of their lives.
I really can't agree with that - as that is a presumption of guilt without a fair trial. There have been far too many cases of innocent people being incorrectly identified bi IP address.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: PluseNet sells thousands of customers details for cash

The police need a court order too, I just meant that the originators of such requests aren't always acting on behalf of copyright holders.
Moominfish
Grafter
Posts: 213
Registered: 19-03-2010

Re: PluseNet sells thousands of customers details for cash

Fair enough Mand,
Quote from: Oldjim
Quote from: Moominfish
That said I think for anyone suspected of really bad things (and we all know what type!!) the sick [Censored] then they should be instantly banned and disconnected for the rest of their lives.
I really can't agree with that - as that is a presumption of guilt without a fair trial. There have been far too many cases of innocent people being incorrectly identified bi IP address.

And in a way I agree with you Jim, but in another way I have 2 young children of my own and I personally think (and this is entirely my own opinion, no one elses, nor would I force anyone to agree with me) but I think people like that when caught with sick things like what I'm getting at on their computers that they don't deserve a fair trial as that's the lowest of the low, but that's a whole other topic which I'm not going to get into as it would just drag on forever.
Plus I'm biased because I've got 2 children which me and my partner will always protect, and I feel very strongly about how I'd deal with that type of person, anyway I'm gonna stop or I'll end up going on all night.
Thanks for your comments anyhow.
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: PluseNet sells thousands of customers details for cash

cool, I was just worried originally by the post that my details including phone number had been passed on.  But as the only things I upload are my car club web page and CCTV images from my house then I don't think I have anything to worry about.
David_W
Rising Star
Posts: 2,297
Thanks: 30
Registered: 19-07-2007

Re: PluseNet sells thousands of customers details for cash

The sad fact Moominfish, is that the only people who commit that type of crime are the sort of people who would take their laptop to PC World for repair, but hide their online identity via proxies and what-not, the only true way to protect your children online is vigilance, I won't let my niece near my computer unless I can watch what she is doing. 
The other sad fact is, some ISP's are not as good as PlusNet.  They will give the information out, but the wrong information.  IP Address XX.XX.XX.XX was connected at 11:32pm, who owned that?  The ISP checks XX.XX.XX.XX but doesn't bother with the time, so they give the wrong name and address out.  The person then, incorrectly, is automatically charged "guilty" and receives nasty letters saying "pay this or else!", it's downright thuggery and extortion.
If we reply to the letters we end up having to enter massive debates with the "lawyers" about why we shouldn't cough up, with threats of court action, legal bills etc. being thrown at us, if we don't reply they won't go away, although (afaik) the only case ever won was a case where the defendant didn't show up so was automatically ruled against him.  This new system is even worse, be wrongly accused too many times and your ISP will have to throttle you heavily (or is it disconnect now too?).
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: PluseNet sells thousands of customers details for cash

out of interest I am careful what I do, and occasionally post copywright material, but is is clearly marked as such, never gave it a second thought until I got an e-mail from one originator, thanking me and giving me three month free usage in exchange, how about that,  And it must have been a  PN person who looked up my link Cheesy Cheesy