I was a bit concerned about my direct debit account switch with you going smoothly as some of the feedback on here was less than positive but I have to say it went through the swap very well and I have absolutely no complaints. It was all very easy so I thought this feedback may stop others worrying for nothing as I was.
Re: Switching banks
Jim has nailed the root cause of the problem. I'm happy that this went smoothly for you though!
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet