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Support tickets

Hedley
Newbie
Posts: 1
Registered: ‎12-04-2014

Support tickets

‎12-04-2014 8:30 AM

I have always been happy generally with the Plusnet service but one area that has deteriorated badly is the support tickets service. I am beginning to wonder if these tickets are looked at no more than once a week because that seems to be the time it takes to get a response. My latest ticket is 3 days old and I am probably going to have to wait another couple of days at lease to get a response.
C. Hedley
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Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Support tickets

‎14-04-2014 10:13 AM

Hi,
I can see that your Support Ticket has been picked and the issue now appears to have been resolved. We're working hard to improve our response times whilst ensuring we maintain high standards with our responses.
Please let us know if there is anything further we can help with.
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