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Support requires lessons on how to read packetloss on TBB graphs

Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Support requires lessons on how to read packetloss on TBB graphs

Big red spike = Dropped PPP session and or sync with exchange as well.  They should know, check radius logs.
1-5% constant loss is bad and not acceptable, affects streams, badly affects online gaming.
No red on the graph = good
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES 4
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Support requires lessons on how to read packetloss on TBB graphs

Hi Gus,
Do you have an example of where a member of our Support Team have got this wrong? If you do, I'd be happy to get that fed back for you.
Really sorry if this has caused you any problems.
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Support requires lessons on how to read packetloss on TBB graphs

Yes Chris hence this post, the only one on my account currently 76933548
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Support requires lessons on how to read packetloss on TBB graphs

Thanks for that, Gus.
I've submitted feedback for that and we'll deal with that internally.
syates
Grafter
Posts: 62
Registered: ‎28-08-2012

Re: Support requires lessons on how to read packetloss on TBB graphs

Hmm.. I'll have to keep an eye on when they get back to me on the graphs I've submitted to them as well.  Thanks for bringing this up Gus.