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Support requires lessons on how to read packetloss on TBB graphs

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Support requires lessons on how to read packetloss on TBB graphs

Big red spike = Dropped PPP session and or sync with exchange as well.  They should know, check radius logs.
1-5% constant loss is bad and not acceptable, affects streams, badly affects online gaming.
No red on the graph = good
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Support requires lessons on how to read packetloss on TBB graphs

Hi Gus,
Do you have an example of where a member of our Support Team have got this wrong? If you do, I'd be happy to get that fed back for you.
Really sorry if this has caused you any problems.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Support requires lessons on how to read packetloss on TBB graphs

Yes Chris hence this post, the only one on my account currently 76933548
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Support requires lessons on how to read packetloss on TBB graphs

Thanks for that, Gus.
I've submitted feedback for that and we'll deal with that internally.
Chris Pettitt
Cloud Environments Engineer
syates
Grafter
Posts: 62
Registered: 28-08-2012

Re: Support requires lessons on how to read packetloss on TBB graphs

Hmm.. I'll have to keep an eye on when they get back to me on the graphs I've submitted to them as well.  Thanks for bringing this up Gus.