cancel
Showing results for 
Search instead for 
Did you mean: 

Support answered immediately.

brendajorsler
Rising Star
Posts: 53
Thanks: 3
Fixes: 2
Registered: ‎05-12-2014

Support answered immediately.

I phoned support on Saturday and the phone rang once and was picked up !!!
My problem of disconnecting was diagnosed and everything has been fine since.
My problem was a  'stale session on access rack'
Of course, I had guessed that was what it was  Cheesy
Well done support.
3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Support answered immediately.

Nice one Smiley
Glad it got sorted for you fast.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
alext05
Grafter
Posts: 162
Registered: ‎16-12-2013

Re: Support answered immediately.

Quote from: mummy
I phoned support on Saturday and the phone rang once and was picked up !!!
...
Well done support.

It needs to be framed and put on public display in Plusnet's headquarters. The chances of that happening is lower than winning the National Lottery. And, of course, it is much better than winning the National Lottery. Congratulations to all involved!
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Support answered immediately.

Quote from: mummy
I phoned support on Saturday and the phone rang once and was picked up !!!
My problem of disconnecting was diagnosed and everything has been fine since.
My problem was a  'stale session on access rack'
Of course, I had guessed that was what it was  Cheesy
Well done support.

In case I need to phone CS on a Saturday can you say what the time of day it was you made the call?
Well done Plusnet but remember one swallow doesn't make a summer.