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Support Ticket Times

Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Support Ticket Times

Hi
Not a complaint but a thanks for a speedy response to a ticket sent earlier today to CSC.
The ticket was received at 16.35pm today regarding a billing query.  At 16.45pm i had an answer back with a satisfactory result to my question.
Is this a record or did i just hit it at the right time?,  Bank Holiday today as well.
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Support Ticket Times

Hi Fifer,
Thank you for the positive with regards to our Ticket Response times. We have been working very hard to ensure that we reach our target response time of 8 hours. It would appear that today we have been able to respond to your question with very speedy fingers indeed! Smiley
Chris Pettitt
Cloud Environments Engineer
Luzern
Seasoned Pro
Posts: 3,275
Thanks: 328
Fixes: 3
Registered: 31-07-2007

Re: Support Ticket Times

Perhaps it was an agent, who wanted to improve his figures with a few easy ones. Crazy Grin
I'll get me coat.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Support Ticket Times

But did (s)he read the whole ticket  Lips are sealed
[coat]
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Support Ticket Times

Hi
I must admit it was not a very complicated request, a change of Market Status on a BT exchange.  Still impressed by the time it took to reply to it with a clear and satisfactory response.
By the way the HE was a SHE.