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Still some bugs to iron out?

Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Still some bugs to iron out?

Today being my billing day my package changed as expected from Extra to Unlimited (Contracted). So far, so good.
I got 2 emails this morning, timed around 03:41 - first one claimed I had entered a code to get a discount (50% off for a year). Presumably this actually refers to the Market 2/3 reduced price?
The second one was confirmation of the product change - "Your product change is now complete, here are the details:"
There are also 6 Closed Tickets on my account timed from 03:41:48 to 03:42:00.
Quote
Service Notice #150667681
Service Notification
3:41am, Sunday 6 Jan 2013
Discount has been created
Offer code discount - halfoff12cs (12 months)

Quote
Service Notice #150667682
Service Notification
3:41am, Sunday 6 Jan 2013

This mirrors the discount email mentioned above.
Quote
Service Notice #150667683
Service Notification
3:41am, Sunday 6 Jan 2013
The Data Transfer Watch of £11.49 has been removed from this customers account due to account change.

This was the old price for my Extra package
Quote
Service Notice #150667684
Service Notification
3:41am, Sunday 6 Jan 2013
Invoice Period changed from: monthly to monthly

A change is as good as a rest. Oh, hang on...
Quote
Service Notice #150667685
Service Notification
3:41am, Sunday 6 Jan 2013
User account type changed from Extra to Plusnet Unlimited (Contracted)

This one I do understand...  Smiley
Quote
Service Notice #150667686
Service Notification
3:41am, Sunday 6 Jan 2013
The customer was mailed the following message to address(es) (snipped email address):
Subject: Your Broadband product change is now complete

This mirrors the second email.
Quote
Service Notice #150667687
Service Notification
3:42am, Sunday 6 Jan 2013
Bandwidth usage has been reset

Won't be worrying about this one  Grin
The wording on some of these tickets needs looking at, although of course I suspect the majority of users don't look at their Closed Tickets, however, many will do, and indeed are encouraged to do so in a number of posts in these forums.
14 REPLIES
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Still some bugs to iron out?

Thanks for this post. I've just checked my closed questions & sure enough when I changed to Unlimited Fibre received a plethora of messages. However, apart from 1, they all made sense. The one that didn't informed me that my firewall had been turned off!! Well I certainly didn't turn it off, not at 01.30! I've raised a ticket querying this strange message.
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Still some bugs to iron out?

Quote from: tijara33
The one that didn't informed me that my firewall had been turned off!!

That will be referring to the Plusnet Firewall found here.
Alex Smiley
Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Still some bugs to iron out?

Quote from: Jaggies
I got 2 emails this morning, timed around 03:41 - first one claimed I had entered a code to get a discount (50% off for a year). Presumably this actually refers to the Market 2/3 reduced price?
Quote
Service Notice #150667681
Service Notification
3:41am, Sunday 6 Jan 2013
Discount has been created
Offer code discount - halfoff12cs (12 months)

(My red marking)
It shouldn't be connected with that - the code is for new sign-ups taking up that offer (see the Plusnet home page).
As an existing customer this shouldn't apply and the product change journey doesn't provide for entering it. I wonder what the billing run will invoice you for when it runs later in the day?
David
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Still some bugs to iron out?

Thanks Alex. Cheesy
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: Still some bugs to iron out?

Quote from: spraxyt
I wonder what the billing run will invoice you for when it runs later in the day?

Quote
QTY ITEM FROM TO PRICE
1  Plusnet Unlimited (Contracted) - Market 2/3 charge  06/01/2013 05/02/2013 £9.99
1  Special Offer Discount - - -£8.50
Total: £1.49
(inc VAT)

Hmmm...
I'm only actually being charged 49p as I have a £1 referral discount. I look forward to paying 49p a month for unlimited broadband for the next year Cool
Although if this is going on across the board I suspect PN will be out of business long before my contract is complete...
Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Still some bugs to iron out?

That's certainly a bargain. Sadly I don't expect it will last. Cry
I'm due to make the same change on the 10th, wonder if I'll be similarly rewarded. Grin
David
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: Still some bugs to iron out?

Cheesy
VileReynard
Seasoned Pro
Posts: 10,828
Thanks: 250
Fixes: 10
Registered: 01-09-2007

Re: Still some bugs to iron out?

Why haven't I got any discount?
It's unfair to give to some and not to others.  Cheesy

Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 446
Fixes: 5
Registered: 04-04-2007

Re: Still some bugs to iron out?

Yeah, that discount is a  bug.  Problem ID: 74030
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: Still some bugs to iron out?

I've now had the email confirming the 49p bill...
Quote
Service Notice #150684909
Service Notification
11:07am, Sunday 6 Jan 2013
This customer (email deleted) was mailed the following message:
Subject: 'Advance notice of your Direct Debit payment '
Dear Mr Customer,
Account username: username
Company name: N/A
We'll soon be taking a payment of £0.49 for your service. This will leave your account on or after 09/01/2013.
This email is sent for your information only, you don't need to do anything to complete the payment.
Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Still some bugs to iron out?

I trust you'll have sufficient funds in your account to pay it. Cheesy
David
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Still some bugs to iron out?

74030 has now been cleaned up and closed, we're just monitoring to make sure everything's happy in tomorrow's account change and bill run. If people managed to get a discount on their bill then great, but we removed any pending discounts that shouldn't have been there - sorry!
andy265
Grafter
Posts: 78
Registered: 30-08-2012

Re: Still some bugs to iron out?

I got the same thing, but as I'm market 1, I got an £8.50 discount from £16.99 so it was actually half price. I also got billed with the discount, which was nice. I got an email today saying that it was a mistake but they'll not take the difference, and the price will be as expected next month.
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: Still some bugs to iron out?

Quote from: spraxyt
I trust you'll have sufficient funds in your account

It may be a struggle, but I'll cope...
I've also had an email confirming the error and saying that i won't be charged any more for this month - how much internet can I download for 49pHuh
Grin