Still some bugs to iron out?

[#1]

Today being my billing day my package changed as expected from Extra to Unlimited (Contracted). So far, so good.
I got 2 emails this morning, timed around 03:41 - first one claimed I had entered a code to get a discount (50% off for a year). Presumably this actually refers to the Market 2/3 reduced price?
The second one was confirmation of the product change - "Your product change is now complete, here are the details:"
There are also 6 Closed Tickets on my account timed from 03:41:48 to 03:42:00.

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Service Notice #150667681 Service Notification 3:41am, Sunday 6 Jan 2013 Discount has been created Offer code discount - halfoff12cs (12 months)

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Service Notice #150667682 Service Notification 3:41am, Sunday 6 Jan 2013

This mirrors the discount email mentioned above.

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Service Notice #150667683 Service Notification 3:41am, Sunday 6 Jan 2013 The Data Transfer Watch of £11.49 has been removed from this customers account due to account change.

This was the old price for my Extra package

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Service Notice #150667684 Service Notification 3:41am, Sunday 6 Jan 2013 Invoice Period changed from: monthly to monthly

A change is as good as a rest. Oh, hang on...

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Service Notice #150667685 Service Notification 3:41am, Sunday 6 Jan 2013 User account type changed from Extra to Plusnet Unlimited (Contracted)

This one I do understand... 

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Service Notice #150667686 Service Notification 3:41am, Sunday 6 Jan 2013 The customer was mailed the following message to address(es) (snipped email address): Subject: Your Broadband product change is now complete

This mirrors the second email.

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Service Notice #150667687 Service Notification 3:42am, Sunday 6 Jan 2013 Bandwidth usage has been reset

Won't be worrying about this one 
The wording on some of these tickets needs looking at, although of course I suspect the majority of users don't look at their Closed Tickets, however, many will do, and indeed are encouraged to do so in a number of posts in these forums.

[#2]

Thanks for this post. I've just checked my closed questions & sure enough when I changed to Unlimited Fibre received a plethora of messages. However, apart from 1, they all made sense. The one that didn't informed me that my firewall had been turned off!! Well I certainly didn't turn it off, not at 01.30! I've raised a ticket querying this strange message.

[#3]

Quote from: tijara33

The one that didn't informed me that my firewall had been turned off!!

That will be referring to the Plusnet Firewall found here.
Alex

[#4]

Quote from: Jaggies

I got 2 emails this morning, timed around 03:41 - first one claimed I had entered a code to get a discount (50% off for a year). Presumably this actually refers to the Market 2/3 reduced price? Quote Service Notice #150667681 Service Notification 3:41am, Sunday 6 Jan 2013 Discount has been created Offer code discount - halfoff12cs (12 months)

(My red marking)
It shouldn't be connected with that - the code is for new sign-ups taking up that offer (see the Plusnet home page).
As an existing customer this shouldn't apply and the product change journey doesn't provide for entering it. I wonder what the billing run will invoice you for when it runs later in the day?

[#5]

Thanks Alex.

[#6]

Quote from: spraxyt

I wonder what the billing run will invoice you for when it runs later in the day?

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QTY ITEM FROM TO PRICE 1  Plusnet Unlimited (Contracted) - Market 2/3 charge  06/01/2013 05/02/2013 £9.99 1  Special Offer Discount - - -£8.50 Total: £1.49 (inc VAT)

Hmmm...
I'm only actually being charged 49p as I have a £1 referral discount. I look forward to paying 49p a month for unlimited broadband for the next year
Although if this is going on across the board I suspect PN will be out of business long before my contract is complete...

[#7]

That's certainly a bargain. Sadly I don't expect it will last.
I'm due to make the same change on the 10th, wonder if I'll be similarly rewarded.

[#8]

[#9]

Why haven't I got any discount?
It's unfair to give to some and not to others. 

[#10]

Yeah, that discount is a  bug.  Problem ID: 74030

[#11]

I've now had the email confirming the 49p bill...

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Service Notice #150684909 Service Notification 11:07am, Sunday 6 Jan 2013 This customer (email deleted) was mailed the following message: Subject: 'Advance notice of your Direct Debit payment ' Dear Mr Customer, Account username: username Company name: N/A We'll soon be taking a payment of £0.49 for your service. This will leave your account on or after 09/01/2013. This email is sent for your information only, you don't need to do anything to complete the payment.

[#12]

I trust you'll have sufficient funds in your account to pay it.

[#13]

74030 has now been cleaned up and closed, we're just monitoring to make sure everything's happy in tomorrow's account change and bill run. If people managed to get a discount on their bill then great, but we removed any pending discounts that shouldn't have been there - sorry!

[#14]

I got the same thing, but as I'm market 1, I got an £8.50 discount from £16.99 so it was actually half price. I also got billed with the discount, which was nice. I got an email today saying that it was a mistake but they'll not take the difference, and the price will be as expected next month.

[#15]

Quote from: spraxyt

I trust you'll have sufficient funds in your account

It may be a struggle, but I'll cope...
I've also had an email confirming the error and saying that i won't be charged any more for this month - how much internet can I download for 49p???