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Loading forum pages

ChrisL
Rising Star
Posts: 760
Thanks: 4
Fixes: 1
Registered: ‎13-12-2007

Loading forum pages

Any reason why Plusnet portal -- and especially these forum -- pages are taking EVEN LONGER than usual to appear at the moment?
13 REPLIES 13
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Loading forum pages

If you find out let me know as it has been quite abysmal  Angry
zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Loading forum pages

I keep getting non-responsive clicks, but intermittently.  It would suggest that one of the Community servers is misbehaving.
I prodded the esteemed Lord Parr. Smiley
B.
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: Loading forum pages

Just had time-out problems with the forum and the portal but it's back now.
Albeit with a slow forum refresh.
Windows 10 Firefox 105.0.2 (64-bit)
Mayfly
All Star
Posts: 1,545
Thanks: 403
Fixes: 1
Registered: ‎04-06-2009

Re: Loading forum pages

Not had a problem with PN site but a lot of my normal browsing sites have been 'hanging' recently and taking a long time to load.
ChrisL
Rising Star
Posts: 760
Thanks: 4
Fixes: 1
Registered: ‎13-12-2007

Re: Loading forum pages

I seem to be having trouble with email (POP3) too  Sad
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Loading forum pages

Mine comes through but only after a delay
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Loading forum pages

Yep, there's a problem but we're looking into it now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Loading forum pages

A problem with the forum server, or more widespread?
My home connection went downhill around 13:00
Live graph below (so won't be valid from 9th Jan onwards...)

Probably coincidence as a router reboot has cured it, but another TBB graph shows similar issues:
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Loading forum pages

More widespread, it's a routing problem affecting quite a large amount of customers.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
nitram
Grafter
Posts: 59
Thanks: 5
Registered: ‎04-08-2012

Re: Loading forum pages

Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,058
Fixes: 94
Registered: ‎22-08-2007

Re: Loading forum pages

Quote from: Chris
More widespread, it's a routing problem affecting quite a large amount of customers.

Chris,
I know it is early days on this issue at the moment, however when time permits, can you please find out if today's fault had any similar occurance yesterday (7th Jan 2013)?  I am in the middle of a complex BB issue investigation (see ticket 63223897) and yesterday I encountered symptons identical to those I am seeing today (when there is an acknowldeged issue) from 10:30 until 19:30 (ish) when I bounced my modem.  10:30 was coincident with PN performing a 'passive' line test.  I had poor BB connectivity (as now) and high packet lossess reported on TBB ping graph (as now).
Knowledge that yesterday has some related cause to today's issue will stop me worrying about what I saw yesterday.
Regards,
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Loading forum pages

I can answer that now! There wasn't a similar problem yesterday.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Loading forum pages

@townman
I've replied to your PM on that which should save Chris Parr having to do any digging  Wink