cancel
Showing results for 
Search instead for 
Did you mean: 

Shocking customer service today

sparkymarcopolo
Hooked
Posts: 9
Registered: ‎22-04-2015

Shocking customer service today

Not impressed with customer service today...one line responses and not a care towards my query at all!

 

I pulled him up on his professionalism and it seemed to go straight over his head...shocking!

 

It's not what I've come to expect from them!

3 REPLIES 3
jab1
Legend
Posts: 17,084
Thanks: 5,474
Fixes: 254
Registered: ‎24-02-2012

Re: Shocking customer service today

Rather a sparse comment. A little more constructive detail might help.

John
sparkymarcopolo
Hooked
Posts: 9
Registered: ‎22-04-2015

Re: Shocking customer service today

It was a very brief summary of my opinion, constructive or not...take it how you want

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Shocking customer service today

Hey there @sparkymarcopolo

 

Sorry for the delay in getting back to you. We're rather busy at the min.

 

I'm really sorry about the recent experience with calling up, it's 100% not something we want people to experience. I will listen to the call and pass the feedback on for you. If you can inbox me your username that would be great Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team