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Service status RSS feed

Community Gaffer
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Re: Service status RSS feed

Quote from: dvorak
it's like the weird one of service status emails going into spam for me since the move.. which is still happening.

Remind me, it's a Gmail mailbox rather than a Plusnet one you're talking about isn't it?

Bob Pullen
Plusnet Product Team
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Community Gaffer
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Re: Service status RSS feed

Right, FeedDemon should be working now. It's a firewall issue. I'm not sure why it's catching FeedDemon and no other RSS reader though, that's something we're going to need to look into.

Bob Pullen
Plusnet Product Team
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Community Veteran
Posts: 26,785
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Re: Service status RSS feed

I have 5 new service status postings in FeedDemon!
Thanks
jelv (a.k.a Spoon Whittler)
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Re: Service status RSS feed

Just FYI I've got all present and correct from the 24th Sept to date using FF RSS feed, but it looks as though your issue has been found and fixed.
Community Gaffer
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Re: Service status RSS feed

Quote from: Bob
Right, FeedDemon should be working now. It's a firewall issue.

We've created an exception for FeedDemon etc. and re-enabled what was causing the RSS problems. Shout up if you notice anything untoward.

Bob Pullen
Plusnet Product Team
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Community Veteran
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Re: Service status RSS feed

I don't know what you've done but this evenings service status postings haven't all come through! Sad
Actually, I've had just two postings come through today:
16/10/8377 at 15:13:47 Broadband Connectivity (83190) - NEW (links to 17:52 posting)
16/10/5178 at 15:13:48 Broadband Connectivity (83190) - Update (links to 19:46 posting)
I suspect the dates of the postings may be a little suspect! Cheesy
jelv (a.k.a Spoon Whittler)
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Re: Service status RSS feed

Those two didn't have received dates in mine and one Broadband Connectivity (83190) - NEW had this under posted
+耇耇Ğ耇耇ĝ耇耇ğ{耇{耇Ġ¡耇¡耇Ġ耇耇ġ耇耇ðϭ耇ϭ耇Ţ҅耇҅耇.Ā耄ď耄¿Ē耄Ē耄®Đ耄ğ耄Ġ耄į耄Ő耄ş耄"؍耄؍耄Z3؏耄؏耄Ż- /253/212 243:254
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Re: Service status RSS feed

only had 2 out of the 4 in my reader yesterday.
Customer / Moderator
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Community Veteran
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Re: Service status RSS feed

Hi Bob & jelv. & Jim
I've had a feeling that my recent RSS FF SS feeds haven't been coming through in a timely manner, but difficult to know if I haven't got FF open or if I don't check regularly. But the last one yesterday (2136) I was pretty sure hadn't come through by around midnight. I've had it since FF has been on since 2100.  I'll try an check more carefully over the next few days.
I'll drop you a PM as well Bob.
dvorak says he only got 2 yesterday on his feed (newsbar) - you beat me !
PS. Anyone know of a way of checking the time the FF RSS Feed reader picks up a message?
Community Veteran
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Re: Service status RSS feed

I wasn't looking at Firefox but at Outlook 2003 with RSS Popper and I received 4 but there are some oddities in the feed
83190 solved is dated Mon 16/10/1797 15:14  and Planned Broadband Faults Troubleshooter and Website Maintenance - Delayed to Fri 17th October Midnight - 6.00 is shown as having come from one of my email addresses not the usual feed source
Community Gaffer
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Re: Service status RSS feed

Feedly hasn't picked up the two posts in question either. The dates display OK but using FeedDemon, they don't:

Not tried Outlook/RSS Popper but I think we can assume it's down to the same thing.
We'll look into it.
Edit: The issues being reported don't strike me as being synonymous with the change we made yesterday but we've reverted it none-the-less. Keep your eyes peeled and shout up if you notice anything else untoward.

Bob Pullen
Plusnet Product Team
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Community Veteran
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Re: Service status RSS feed

Looking at the feed source the errors are in there - it's not FeedDemon misinterpreting the data (I've truncated it from where it goes right):
<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
<title>Plusnet Service Status Posting</title>
<link>http://status.plus.net/</link>
<description>RSS Feed of Plusnet Service Status Postings</description>
<language>en-us</language>
<pubDate>Thu, 16 Oct 2014 21:40:12 +0100</pubDate>
<atom:link href="http://usertools.plus.net/status/status.xml" rel="self" type="application/rss+xml" />
<dc:publisher>status@servicestatus.plus.com</dc:publisher>
<dc:creator>status@servicestatus.plus.com</dc:creator>
<item>
<title><![CDATA[Broadband Connectivity (83190) - RESOLVED]]></title>
<link>http://usertools.plus.net/status/archive/1413491797.htm</link>
<description><![CDATA[This is in an update to our previous posts regarding the recent connectivity problem.<br />
<br />
Our engineers have resolved the problem and customers should now be able to re-establish a connection.<br />
<br />
Apologies for any inconvenience this issue may have caused.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Mon, 16 Oct 1797 14:13:49 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413491797.htm</guid>
<dc:subject>Broadband</dc:subject>
<dc:identifier>pn-1413491797</dc:identifier>
</item>
<item>
<title><![CDATA[Broadband Connectivity (83190) - Update]]></title>
<link>http://usertools.plus.net/status/archive/1413485178.htm</link>
<description><![CDATA[This is in an update to our previous post regarding the recent connectivity problem.<br />
<br />
Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today. <br />
<br />
If you are already connect please to prevent any connection problems please avoid turning the router off where possible. <br />
<br />
Kind regards,<br />
<br />
Luke Sanderson<br />
Customer Relations]]></description>
<pubDate>Mon, 16 Oct 5178 14:13:48 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413485178.htm</guid>
<dc:subject>Broadband</dc:subject>
<dc:identifier>pn-1413485178</dc:identifier>
</item>
<item>
<title><![CDATA[Broadband Connectivity (83190) - NEW]]></title>
<link>http://usertools.plus.net/status/archive/1413478377.htm</link>
<description><![CDATA[Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.<br />
<br />
Our network engineers are currently investigating this.<br />
<br />
If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.<br />
<br />
We'll provide another update later this evening.<br />
<br />
Apologies for the inconvenience.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Sun, 16 Oct 8377 14:13:47 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413478377.htm</guid>
<dc:subject>Other</dc:subject>
<dc:identifier>pn-1413478377</dc:identifier>
</item>
<item>
<title><![CDATA[Planned Broadband Faults Troubleshooter and Website Maintenance - Delayed to Fri 17th October Midnight - 6.00]]></title>
<link>http://usertools.plus.net/status/archive/1413470131.htm</link>
<description><![CDATA[When's this work happening?<br />
Early tomorrow morning between 12.00am and 6.00am.<br />
<br />
What does it affect?<br />
Access to our website, Broadband Faults Troubleshooter and internal systems.<br />
<br />
How long will it take?<br />
Approximately 6 hours.<br />
<br />
What does the work involve?<br />
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.<br />
<br />
Am I likely to notice the work?<br />
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.<br />
<br />
Is there anything else I need to know?<br />
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Wed, 16 Oct 0131 14:13:47 +0000</pubDate>
<guid>http://usertools.plus.net/status/archive/1413470131.htm</guid>
<dc:subject>Portal</dc:subject>
<dc:identifier>pn-1413470131</dc:identifier>
</item>
<item>
<title><![CDATA[Planned Broadband Faults Troubleshooter and Website Maintenance - Thur 16th October Midnight - 6.00]]></title>
<link>http://usertools.plus.net/status/archive/1413365153.htm</link>
<description><![CDATA[When's this work happening?<br />
Early tomorrow morning between 12.00am and 6.00am.<br />
<br />
What does it affect?<br />
Access to our website, Broadband Faults Troubleshooter and internal systems.<br />
<br />
How long will it take?<br />
Approximately 6 hours.<br />
<br />
What does the work involve?<br />
We need to make some changes and as a result our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.<br />
<br />
Am I likely to notice the work?<br />
Yes, you won't be able to access our website including the customer Portal and Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.<br />
<br />
Is there anything else I need to know?<br />
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.<br />
<br />
Kind regards,<br />
<br />
Linn Karstrom<br />
Customer Relations]]></description>
<pubDate>Wed, 15 Oct 2014 10:25:53 +0100</pubDate>
<guid>http://usertools.plus.net/status/archive/1413365153.htm</guid>
<dc:subject>Other</dc:subject>
<dc:identifier>pn-1413365153</dc:identifier>
</item>
<item>
<title><![CDATA[Planned BT Network Maintenance - Week commencing 15th October 2014]]></title>
jelv (a.k.a Spoon Whittler)
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Re: Service status RSS feed

I've just checked the raw source and it's still wrong so backing out the changes hasn't fixed this.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Superuser
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Re: Service status RSS feed

Jelv has posted while I was taking a look at the raw files.
The publication date shown for the latest item is Thu, 16 Oct 2014 21:40:12 +0100 which is correct, and the file modification time is consistent with that. However for items older than that the dates are weird. For example the penultimate item is dated Mon, 16 Oct 1797 14:13:49 +0000, the one previous to that Mon, 16 Oct 5178 14:13:48. Since 32-bit time stamps will overflow after year 2038, getting year 5178 means problems.
Something similar to this occurred with Status emails which we fixed before the box went live. This didn't appear to affect RSS but I'll take a look.
David
David
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Re: Service status RSS feed

FYI the latest SS 1401 has come through to FF RSS feed reader OK.