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Service is getting awfull

warbleeder
Grafter
Posts: 447
Thanks: 2
Registered: ‎04-03-2010

Service is getting awfull

so my internet has dropped twice today....(that ive noticed)
so i go to call plusnet to ask whats going on.....
01142 965198.... no sound .... suddenly ...press option two to speak to tech help.... silence for a sec again
then line gose dead?
7 REPLIES 7
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Service is getting awfull

Does the same thing happen on 0800 432 0200 or 0345 140 0200?
warbleeder
Grafter
Posts: 447
Thanks: 2
Registered: ‎04-03-2010

Re: Service is getting awfull

nope works fine
cos ive been with you coming up 5 years i auto dial the 01142 number 😕
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Service is getting awfull

Hmm I'm not sure, we don;t advertise the use of that number so if you need to get in touch, I'd use one of the above numbers if they're working without any problems.
warbleeder
Grafter
Posts: 447
Thanks: 2
Registered: ‎04-03-2010

Re: Service is getting awfull

i was given it when i first signed up.... can you shed any light on whats happening with my net?
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Service is getting awfull

You may just have had a dicky connection on that occasion....... or is that repeatable everytime you use it?
warbleeder
Grafter
Posts: 447
Thanks: 2
Registered: ‎04-03-2010

Re: Service is getting awfull

going to keep a eye on it today see how it gose
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Service is getting awfull

Sorry for the late response, Warbleeder.
Was this resolved in the end?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet