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Seems ok but!

mgapik
Newbie
Posts: 2
Registered: ‎11-12-2013

Seems ok but!

Why the heck do I keep disonnecting?
The first 10 days I was aware it might happen.
After 5 weeks I still disconnect for 30-45 mins at a time, many times until I force a reboot of the modem only to run into the same problem again.
I play a lot of online games (FF14) at later times (work nights) the service is not always on, more luck of the draw!
Why plusnet am I still D/C?
4 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Seems ok but!

What responses have you had when you raised the fault? http://faults.plus.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mgapik
Newbie
Posts: 2
Registered: ‎11-12-2013

Re: Seems ok but!

Nothing!
After answering all questions honestley ....when asked if i had internet acces i said yes.....was told bad lead
better tell that to the PS4/DS/SKY/PS3 and the many Apple and Android phones .....all are wireless!
Strangeley it took me a little bit of time to reply as PN went down once again.
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Seems ok but!

Right, so it's a wireless issue rather than a fault with the service? That'd suggest something's up with the router rather than anything else. Best thing to do in the first instance would be to try using some kind of wifi scanner, you can usually get these free from the apple app store (if you have an iphone) or the play store (for android) - see if there's many other networks in the area and what channels they're on, and move your own network to the least congested channel. If that doesn't help please let us know.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Seems ok but!

You should confirm that it is just a wireless issue by having at least one device connected wired and checking if it loses connectivity at the same time.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)