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Engineer no show, no communication.

Posts: 1
Registered: ‎10-12-2013

Engineer no show, no communication.

Question #77546075
Hi I wondered if anyone could help as the engineer did not turn up or call to install phone and broadband.  I took a day off work
And when I rang up customer service there was nothing they could do.
Incredibly frustrating, Id just like some response please.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Engineer no show, no communication.

Hi, really sorry about that. I can see our suppliers have booked in a replacement appointment for this Friday the 13th in the afternoon between 1pm and 6pm, so we can leave that in place or get it changed if you wish? Please let us know. I'm afraid there's no notes I can see on the order regarding the appointment being missed on the 9th, though it does look like some of the provisioning work was done on that date.