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Security Checks

idlewis
Grafter
Posts: 245
Registered: ‎20-01-2010

Security Checks

Hi there
I phoned somone from Plus Net and I had go for a series of Security Checks which is difficult for me as I have anxiety and am no very paitent also I don't know if people who first language is not english may find it difficult as well people who stammer or do not speak very well.  Is there a solution to make it easier so that would be more confident to phone plus net e.g. only need to say username and password would be sufficient.

Idem
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Security Checks

There are a number of different ways we can check your identity when you call, the most common one we use is to ask your username and some characters from the password. If you'd like to PM me details of what security checks were done I can see if they were valid or not?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
idlewis
Grafter
Posts: 245
Registered: ‎20-01-2010

Re: Security Checks

They asked me my Postcode and my addresss and I think the phone number was asked as well.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Security Checks

Certainly seems like more information than we used to ask for, sorry about that. I'll speak to the person who asked for these details and let them know the correct way to do this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff