cancel
Showing results for 
Search instead for 
Did you mean: 

Response time to questions

gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

Response time to questions

It's not urgent but how long (on average) does it take for a question to be responded to ?
The following question ref, Question #39783080 was posted at 3.22 pm Friday and is still awaiting an answer at 17.34 PM Saturday
We are born into history and history is born into us.
3 REPLIES 3
Santiago
Grafter
Posts: 3,291
Thanks: 2
Registered: ‎10-08-2007

Re: Response time to questions

I have been waiting for a response since 8.30am Friday
I am grumbling about the same thing here http://community.plus.net/forum/index.php/topic,93421.0.html
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Response time to questions

I think it depends on where the question is directed.
In the linked thread I got one answered pdq but that was to the general accounts pool
gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

Re: Response time to questions

On another post the average waiting time was 26 Hours & 44 minutes. This ticket was raised at 15.22pm Friday is still open at 15.00 pm Sunday, so that's almost 48 Hours.
I recall that at one time in the distant past Tickets were responded to within 6 hours or less.
If PN fail to reply within 7 days will it be automatically closed ?
We are born into history and history is born into us.