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Recycle my old Plusnet router

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CaliCD
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Registered: ‎22-07-2020

Recycle my old Plusnet router

I have recently upgraded to Plusnet fibre broadband and received a new router. I would like to recycle my old Plusnet router. How can I return the old router to Plusnet? Can someone please send me a free post returns bag?

thanks

8 REPLIES 8
bobpullen
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Re: Recycle my old Plusnet router

Fix

There's a link to print a postage label here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

CaliCD
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Registered: ‎22-07-2020

Re: Recycle my old Plusnet router

Many thanks Bob. Nice to see Plusnet doing their bit for the environment

newagetraveller
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Registered: ‎03-08-2012

Re: Recycle my old Plusnet router

On leaving PN I was not aware of that router recycling page or even the options.

It might be a good idea to make leaving customers aware for their now, no longer used, router.

I can't remember, but I might have asked about it after leaving and received no response.

bobpullen
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Re: Recycle my old Plusnet router

@newagetraveller the page has only recently been updated.

We do try to contact some customers by email and/or letter when they leave requesting return of the kit. Activity has been stifled recently though due to CV-19 as we didn't really want to be encouraging customers to go to the post office etc.

Bob Pullen
Plusnet Product Team
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newagetraveller
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Re: Recycle my old Plusnet router

Thanks Bob, for the reply. It was over two years ago. No lurgi isues then!

Marc455
Interested
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Registered: ‎04-07-2021

Re: Recycle my old Plusnet router

Hi Bob, I recieved one of the letters shortly after leaving Plusnet. I actually have a couple of other older routers from Plusnet, but without the power cables. Can I send these over as well?

Also, is it advisable to perform a factory reset on the routers before sending them?
bobpullen
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Re: Recycle my old Plusnet router

@Marc455 sure, send them back. No harm in factory resetting them beforehand.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Minivanman
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Registered: ‎04-11-2014

Re: Recycle my old Plusnet router

Are the old routers actually re-used, or are the recycled ie: broken up and made into something else only if they are sent back out to customers new and/or existing even if checked over there must be a fair few that can be termed as 'the walking wounded' with faults on them.

 


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