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Received by post this morning

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Received by post this morning

See images.
Why is this in feedback - look at second image.
Why can't Plusnet offer a router which is comparable to the Home Hub
13 REPLIES
ffox
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Re: Received by post this morning

What images?  Edit: that's odd - they weren't there on the first reading.  Ignore me.
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Re: Received by post this morning

They do of course have evidence to support their claim.

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Community Gaffer
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Re: Received by post this morning

Our Customer Options Folk do have a few Thomson TG582n Wireless N Routers that are sent out in certain circumstances. AFAIK we've a *lot* of 585v8's in stock so I'd be surprised if we changed the hardware we send out for a while.
Also worth noting is the fact that we send out 150N Netgear WNR1000's for FTTC Fibre installs.

Bob Pullen
Plusnet Product Team
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lexusuk
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Re: Received by post this morning

And the Netgear WNR3500 for FTTP customers.
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Re: Received by post this morning

Which, as has been stated by the BT installer, is absolute rubbish compared to the BT one
Quote
I get home to find that there IS an openreach modem plugged in to the dsl socket, with a solid dsl light, but not connected to anything else as apparently 'the box' he brought round didn't work. He's refused to use the PN supplied netgear router as 'its not as fast as the new ones' and 'doesn't match the service' so will come back tomorrow with another router, sourced from who knows where.
  Grin Grin Grin
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Re: Received by post this morning

More seriously - I don't have and, in the foreseeable future won't be able to get, fibre so I would be stuck with the 545v8 which is why I buy my own routers
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Re: Received by post this morning

There's nothing to stop you buying a HomeHub 3 for yourself - I sourced mine from a well-known auction site.
They aren't cheap if you buy from the official source.
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Re: Received by post this morning

Are any of those devices DualBand N radios? If not then likely there is not much in any of their claims.
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Re: Received by post this morning

Quote from: godsell4
Are any of those devices DualBand N radios?

Pretty sure not.
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grahamt
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Re: Received by post this morning

What is this 'smart wireless' the BT ad talks about? I suspect it's just the router's ability to search for and use the least congested frequency - which the Thomsons do too. As for the Wireless N capability - you only need it if you've got a) FTTC/P and/or b) a house that's big or has thick walls. Otherwise, wireless N just reaches out and interferes with your neighbours' signals, thus increasing their need for 'smart wireless'.
Graham
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Re: Received by post this morning

As I understand it the Home Hub continuously monitors the available wireless channels and switches seamlessly between them whereas the Thonpson only does it when told do or on a reboot - of course I could be wrong  Embarrassed
lexusuk
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Re: Received by post this morning

Following some further digging on this one it appears that the Smart Wireless feature is different from Auto channel selection.
The smart wireless feature can change the channel on the fly if interference on the current channel is detected.  It also differs from Auto channel selection as most routers only look for other wireless networks.  The Home Hub 3 will detect interference from other wireless networks and other devices too.
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Re: Received by post this morning

Quote from: Jaggies
There's nothing to stop you buying a HomeHub 3 for yourself - I sourced mine from a well-known auction site.

I got one from there too but couldn't get it to work.