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Really really really terrible customer service

fothers
Newbie
Posts: 4
Registered: ‎14-10-2016

Really really really terrible customer service

For the past 2 days the webmail service has been close to none existent. And of course they do not have any staff to answer chat or telephone. Only just signed a new contract but take PlusNet - YOU ARE IN BREACH OF YOUR CONTRACTUAL OBLIGATIONS. I am giving notice that I am terminating the contract.

3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Really really really terrible customer service

regardless of your problem - and it is really not acceptable - the response will be that it is best efforts and not part of the contract

secondly termination of the contract can't be done via the forums

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Really really really terrible customer service

I've just taken a quick look at the product pages and couldn't see any mention of Plusnet including an email service.

Edit: It is included in business packages.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
fothers
Newbie
Posts: 4
Registered: ‎14-10-2016

Re: Really really really terrible customer service

Termination was  a comment not a request - as I cannot send an email and they wont answer the telephone, 19 minutes so far, I am just letting off steam