Totally fed up with Plusnet!!

[plusnettony]

Thanks, and apologies for the difficulty locating your ticket. Now that's done, I've asked asked that the mail be unarchived. Please let us know if you're still having problems in 30 minutes.

[atomit]

Thanks for trying to sort that out Tony, I'll check again in an hour as I'm leaving my desk right now.

Thanks for your help!

Best

Anne

[plusnettony]

OK thanks, give us a shout if it all goes wrong (It won't).

[atomit]

Hi Tony

Nothing's gone wrong but nothing has happened at all! No emails, only the most recent ones.

Best

Anne

[Chris]

The only inbox I use for email is [Removed] and the account name is atomit22.

These are 2 distinct and seperate accounts. The email address provided will be on the atomit account, whereas the unarchive requests seem to be coming from the atomit22 account.

I've requested that all mail on the atomit account is unarchived, this should be done within 30 minutes.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[atomit]

Thanks,.I'll watch out for it!

Best

Anne

[atomit]

Hi Chris

I am now getting a stream of message saying "message unavailable"!

Does this mean the emails have been deleted?

Anne

[RandallFlagg]

Hi @Chris,

Would you mind taking another look at this as per @atomit 's feedback?

Thanks,

Dave

[Chris]

I am now getting a stream of message saying "message unavailable"!

Are the messages still showing as message unavailable?

I requested all mailboxes on the relevant account be unarchived, however if there are still some missing it may need one of my colleagues in the support team to pick this up and get a task raised internally to investigate.

[atomit]

Dear Chris

Yes, all messages are saying

This message is no longer available on the server.

 Anne

[DS]

Just a quick observation..... as these posts are public, would it not be a good idea to remove 2 references to Anne's email address and account name (on one of Anne's posts and on a reply from @Chris)?

I'd hate for anybody to be bombarded with spam email, more so when they're trying to move them elsewhere.

[Strat]

I've removed them. Thanks @DS

[atomit]

The emails from the last year have now appeared so thanks for that, but there were also several folders of emails going back several years. Can these be restored too?

Thanks

Anne

[adamwalker]

Hi there, I'll pick this up with a colleague that should be able to help with that when they're back in the office tomorrow. - Adam 

[atomit]

Great, I look forward to it. Thanks for your help so far, all!

Best

Anne