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Re: Help with Fibre upgrade

bops
Newbie
Posts: 3
Registered: 04-10-2016

Re: Help with Fibre upgrade

does [CSA Removed] exist?...if so here goes

....please check out this appalling example of PlusNet’s service, or lack of it

The mess-up relating to my fibre upgrade leaves me with little confidence in your company and a dread of what might happen later this week to my internet connection. I spoke to Tom in your technical department earlier today querying delays.....he admitted that his colleague in sales had neglected to order the router I require (I upgraded on 22 September)..........

  • I was told on 22 September to expect a new router in a few days
  • Fibre would kick-in after circa 10 days
  • No router arrived
  • 4th October I phone ...waiting 20 mins for an answer, to be told that you had neglected to order the router
  • Technical Tom informs me that fibre will start on Thursday 6th October! This Tom incidentally has been most helpful
  • If no router by then I will have no internet
  • I ask him to delay...this has I HOPE been done.......

 

If I hadn’t phoned earlier today I would be in big trouble on Thursday....please assure me that this will not be the case

 ..also I think that some form of compensation is in order

Bops

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Moderator's note by Mike (Mav): Alteration of company name edited as per Forum rules.

Moderator's note by Mike (Mav): Changed topic title after splitting topic to new thread.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Didn't have the best of experiences joining Plusnet but...

@bops Sorry to hear what's happened.

I can confirm your fibre order has been cancelled as per your request.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bops
Newbie
Posts: 3
Registered: 04-10-2016

Re: Didn't have the best of experiences joining Plusnet but...

...but I hope re-instated Matthew as per my conversation with Technical Tom earlier today

...you've managed to make me even more concerned!

Bops

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Didn't have the best of experiences joining Plusnet but...

@bops Yes the order is being replaced today.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 17,083
Thanks: 2,062
Fixes: 142
Registered: 06-04-2007

Re: Didn't have the best of experiences joining Plusnet but...

Moderator's note by Mike (Mav)

Split to own thread and title changed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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