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Re: Didn't have the best of experiences joining Plusnet but...

Kinaida
Hooked
Posts: 8
Registered: 23-09-2016

Re: Didn't have the best of experiences joining Plusnet but...

Well, since you have access to the Great and Good of this hapless company I will be very grateful if you might pass on my repeated request to collect the monthly landline charge on my account. I don't intend to sit on a phone, for the nth time, for 45 minutes to be assured that it will be fixed. Result ?  None! 

And for those pious members, wringing their hands at their perceived view of "new members" and their apparent lack of understanding about  the technical sanctity of this forum. The reason I posted this request here is because there is no other way to contact this dreadful company.

4 REPLIES
Moderator
Moderator
Posts: 18,518
Thanks: 1,814
Fixes: 223
Registered: 11-01-2008

Re: Didn't have the best of experiences joining Plusnet but...

Moderators Note.

split thread into its own topic for clarity and visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Didn't have the best of experiences joining Plusnet but...

I will be very grateful if you might pass on my repeated request to collect the monthly landline charge on my account.

I've replied to the ticket on your account, the billing is correct and the payment is taken already. Your next invoice isn't due to much later this month. I'm struggling to see what the issue is.

The reason I posted this request here is because there is no other way to contact this dreadful company.

We offer support over the phone, live chat, twitter, facebook and this forum.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kinaida
Hooked
Posts: 8
Registered: 23-09-2016

Re: Didn't have the best of experiences joining Plusnet but...

 Chris Parr:

Yes,  suddenly I  had an explanatory email , somewhat garbled in presentation. And thank you for that. 

Struggling to understand the Issue?

My issue is the catalogue of mixed messages that caused me to chase this. The last  CA contact I managed to make said that payment would be collected in a few days. And this was after what I understood to be part payment, had been taken for September.

Cut it anyway you like your comment lacks any sort of intellectual rigour. What matters is that I am struggling with the lack of clarity and access afforded by Plusnet.  As are many others. Your struggles are immaterial in this case.

What will also be useful to know is how my Community log-in is linked to my member account and who has access to it. 

I omitted any Member account information on the earlier message

I learned at the outset that all account passwords are displayed in clear to the Call centres. Plusnet does not use system character prompts  for security purposes. Seems to be somewhat open house in all the wrong areas?

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Didn't have the best of experiences joining Plusnet but...

Apologies if you found the email garbled, it was sent to explain what you had been billed for and provide the link for you to see your invoices directly on our site.

 

My colleague advised that a payment would be collected in a few days as when they checked the payment was still pending and hadn't fully cleared on our systems. I'm sorry you were led to believe this was a part payment, can you advise on where we had told you this?

What will also be useful to know is how my Community log-in is linked to my member account and who has access to it. 

As part of the small team that work on these forums, I can see the IP address you're posting from. This allows me to find you on our CRM system.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff