Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Re: Excellent customer service
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Re: Excellent customer service
Re: Excellent customer service
03-07-2013 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has nothing to do with the issue above, but I would also like to commend excellent customer service from someone by the name of Chris, who was manning the phones around midnight last night. I'm migrating from Be/Sky, and had been without broadband service all day, so when I got a text about 10pm saying that the order had been completed I carefully followed the instructions for connecting and setting up the Plusnet modem/router. These instructions said, quite sensibly, that it was best to try it out using a computer connected by ethernet. The only computer we have already connected by ethernet was an old but reliable desktop PC: it was able to see the router and I could log in as admin, and all the tests worked, but it could not see anything else on the internet. This had me baffled for a time. Chris spent some time with me on the phone trying out all the obvious possibilities, and I'm grateful for his time.
It was only later that I found out that some years ago I had disabled DHCP on that computer and set a static local IP address (to solve an intermittent problem with the router supplied by Be). After I re-enabled DHCP everything worked fine. Anyhow, I'm impressed with Plusnet support even if, in this case, I solved my own problem eventually.
It was only later that I found out that some years ago I had disabled DHCP on that computer and set a static local IP address (to solve an intermittent problem with the router supplied by Be). After I re-enabled DHCP everything worked fine. Anyhow, I'm impressed with Plusnet support even if, in this case, I solved my own problem eventually.
1 REPLY 1
Re: Re: Excellent customer service
04-07-2013 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
mod:note
Split out for visibility.
Split out for visibility.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page