This has nothing to do with the issue above, but I would also like to commend excellent customer service from someone by the name of Chris, who was manning the phones around midnight last night. I'm migrating from Be/Sky, and had been without broadband service all day, so when I got a text about 10pm saying that the order had been completed I carefully followed the instructions for connecting and setting up the Plusnet modem/router. These instructions said, quite sensibly, that it was best to try it out using a computer connected by ethernet. The only computer we have already connected by ethernet was an old but reliable desktop PC: it was able to see the router and I could log in as admin, and all the tests worked, but it could not see anything else on the internet. This had me baffled for a time. Chris spent some time with me on the phone trying out all the obvious possibilities, and I'm grateful for his time. It was only later that I found out that some years ago I had disabled DHCP on that computer and set a static local IP address (to solve an intermittent problem with the router supplied by Be). After I re-enabled DHCP everything worked fine. Anyhow, I'm impressed with Plusnet support even if, in this case, I solved my own problem eventually.