cancel
Showing results for 
Search instead for 
Did you mean: 

Raised a complaint and still waiting for response 48 hours later??

Caagh
Newbie
Posts: 6
Registered: 20-10-2009

Raised a complaint and still waiting for response 48 hours later??

What is going on?  Ticket  #106588562 btw if anybody from Plusnet can be bothered to take a break from their coffee break(s).
I couldn't raise a support ticket, because you've decided customers are sheep to be herded into 9am-9pm pens,  so raised a complaint on Mon 29 June at 22:45.  It's now Wed 1st July at 22:22, so 48 hours and NOTHING.
Shame on you PlusNet. 
3 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Raised a complaint and still waiting for response 48 hours later??

To be fair, the complaint page does clearly say that there's a 5 day turnaround.  That said, due to the number of complaints they're now dealing with the delay is more like seven!
Superuser
Superuser
Posts: 1,807
Thanks: 396
Fixes: 4
Registered: 05-11-2008

Re: Raised a complaint and still waiting for response 48 hours later??

Hi Caagh, welcome the forum Smiley
PN aim to respond to complaint within 5 working days , as outlined in their  Complaints Code of Practice: www.plus.net/support/service/policies/complaints_code_of_practice.shtml
Kind regards
Mike
Mike
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Raised a complaint and still waiting for response 48 hours later??

With regard to raising a ticket, apart from the discussion thread linked in your other thread, there is also http://community.plus.net/forum/index.php/topic,138400.0.html