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Question #75090560 No response in over a month.

LuthersBoots
Grafter
Posts: 51
Registered: ‎04-08-2009

Question #75090560 No response in over a month.

Can someone at Plusnet please advise as to why there has not been a reply to my support note for over one month. Question #75090560.
Have you simply given up trying to solve my problem?
D.
3 REPLIES 3
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #75090560 No response in over a month.

Really sorry you've not had a response in so long. Unfortunately the Support Ticket was put into a Ticket Pool that is not monitored. I've passed your ticket over to the Faults Team for further investigation to the problem for you. We'd expect a further response within 48-72 hours.
Townman
Superuser
Superuser
Posts: 20,144
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Question #75090560 No response in over a month.

Chris,
Is that pool a candidate for review and closure?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Question #75090560 No response in over a month.

It's been picked up on by Chris Parr now and we're getting that particular pool sorted out.