cancel
Showing results for 
Search instead for 
Did you mean: 

Question #75090560 No response in over a month.

LuthersBoots
Grafter
Posts: 51
Registered: 04-08-2009

Question #75090560 No response in over a month.

Can someone at Plusnet please advise as to why there has not been a reply to my support note for over one month. Question #75090560.
Have you simply given up trying to solve my problem?
D.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question #75090560 No response in over a month.

Really sorry you've not had a response in so long. Unfortunately the Support Ticket was put into a Ticket Pool that is not monitored. I've passed your ticket over to the Faults Team for further investigation to the problem for you. We'd expect a further response within 48-72 hours.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 11,334
Thanks: 2,759
Fixes: 22
Registered: 22-08-2007

Re: Question #75090560 No response in over a month.

Chris,
Is that pool a candidate for review and closure?
Kevin
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Question #75090560 No response in over a month.

It's been picked up on by Chris Parr now and we're getting that particular pool sorted out.
Chris Pettitt
Cloud Environments Engineer