I've updated ticket. Just to echo here what I updated your ticket with.
The engineer charge should be avoidable, because ultimately it will only be applied if the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found. This charge will also apply if you miss the appointment or you cancel without giving us 2 working days' notice.
We'll also be happy to look at refunding your broadband subscription charges for the period of time that your service has been in fault and reported to us, once the fault is resolved.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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