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Quality and Experience Testing

Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Quality and Experience Testing

Hi all,
We're currently looking at the experience that our customers get across the whole end to end network from the Internet through to your home. We've got tests, reports and probes that look at different aspects of performance but they don't substitute for what you guys in the forum see and say.
We're expecting a busy night on Monday because of the Manchester derby. Last Tuesday we saw 12% of our network capacity being used by people watching/listening to Barcelona v Chelsea and 13% on Sunday lunchtime for Manchester Utd v Everton and the Bahrain Grand Prix. Monday could beat these.
Therefore we want to see how everything performs. There was a thread with some reports of performance issues on Tuesday which didn't correlate against any of the monitoring we have in place; we suspect the slow downs were localised rather than on the global network.
What we want to see then is for a group of users to run some tests and let us know what they see, particularly between about 7:30pm and 10pm on Monday.
Useful tests include but not limited to, the Thinkbroadband latency test: http://www.thinkbroadband.com/ping speedtests, or just the experience you see on loading pages, streaming, gaming etc.
If you can help us and provide the results it would be really appreciated, let us know if you've any questions.
37 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Quality and Experience Testing

I am on a samknow monitor
recent results below, it does checks as per clip 2
198kHz
Aspiring Champion
Posts: 3,446
Thanks: 405
Fixes: 11
Registered: 30-07-2008

Re: Quality and Experience Testing

Aye, I could give that a go on Monday - i certainly shan't be watching any sport.
Results posted to this thread?
Remember you are unique - just like everyone else
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: Quality and Experience Testing

"Useful tests include but not limited to, the Thinkbroadband latency test, or just the experience you see on loading pages, streaming, gaming etc."
Doesn't sound like much of a Quality test to me.  Can you not ask for something a little more specific?
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Quality and Experience Testing

I'm sure that my son will give me some 'quality feedback' if his gaming starts to lag.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Quality and Experience Testing

Quote from: cobcottageonline
"Useful tests include but not limited to, the Thinkbroadband latency test, or just the experience you see on loading pages, streaming, gaming etc."
Doesn't sound like much of a Quality test to me.  Can you not ask for something a little more specific?

I'm sorry, I don't agree with you. Users with technical ability will run various tests. Users who aren't technically able don't want to be confused or put off by a lot of technical requirements that they don't understand.
If a user reports "All my web pages took about twice as long to load" or "Browsing to .......... kept timing out every other time I tried" then that is still useful Experience testing.
Moderator
Moderator
Posts: 18,577
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Quality and Experience Testing

Well I'll be trying to use sky go to watch the match as I did on Tuesday when I had quite a lot of slow down.
Will see how it performs tonight. Hopefully better Sad

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Quality and Experience Testing

Thanks for offering to help all. There are a few specific tests we'd like you to try both during and either before/after the football.
We'd like to try and keep the results in a similar format to make things easier, so please see my example below for what we're after.

Time of test: XX.XXpm
Gateway:  http://users.plus.net/@gateway_custom?debug-ip=yes ; (only copy and paste the part under 'Array')
Link to TBB meter: http://www.thinkbroadband.com/ping/share/97513ce343193ba926e29e340d0388c8.html
Speedtest results: http://www.thinkbroadband.com/speedtest/broadband.html
iPlayer diagnostic results: http://www.bbc.co.uk/iplayer/diagnostics
Streaming (does it play smoothly or buffer?):
Also please feel free to give general feedback on your Internet experience this evening.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Quality and Experience Testing

OK, to kick this off, @1758
You are using a debugging mode - and checking  IP 87.113.236.xxx (if you need that I can PM it) 20CN Market 1.
Array
(
   [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.584 ms
   [1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.573 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  11.468 ms
   [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  11.341 ms
   [4] =>  5  ae1.pcl-cr01.plus.net (195.166.129.1)  11.717 ms
   [5] =>  6  po2.pcl-gw01.plus.net (195.166.129.41)  11.711 ms
   [6] =>  7  te2-1-230.pcl-gw02.plus.net (84.92.6.61)  11.740 ms
   [7] =>  8  gi13-1-2-232.pcl-ag02.plus.net (84.92.6.51)  21.568 ms
   [8] =>  9  *
)
You are currently connected to the gateway known as pcl-ag02.
This is located in City Lifeline House.
Can you tell me what the * at [8] => 9 means?
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Quality and Experience Testing

At ~ 18:05
    [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.642 ms
    [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.558 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  11.330 ms
    [3] =>  4  po4.ptn-gw02.plus.net (212.159.1.139)  11.585 ms
    [4] =>  5  po6.ptw-gw01.plus.net (212.159.1.136)  11.837 ms
    [5] =>  6  gi13-0-1.121.ptw-ag01.plus.net (84.92.6.105)  15.687 ms
    [6] =>  7  *********.plus.com (212.159.***.***)  25.076 ms
TBB: http://www.thinkbroadband.com/ping/share-large/e1354dc06af7bda1c4cf47b923148568.png
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Quality and Experience Testing

Time of test: 6.20pm
  [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.545 ms
    [1] =>  2  vl427.pih-gw3.plus.net (212.159.1.123)  0.569 ms
    [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  18.826 ms
    [3] =>  4  gi11-0-0-321.ptn-ag03.plus.net (84.92.2.56)  12.465 ms
    [4] =>  5  XXXXX.plus.com (80.229.250.XXX)  31.699 ms
http://www.thinkbroadband.com/ping/share/97513ce343193ba926e29e340d0388c8.html




If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,577
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Quality and Experience Testing

Pre-match:
Array
(
   [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.661 ms
   [1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.580 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  11.337 ms
   [3] =>  4  84.93.252.253.broadband.plus.dyn.plus.net (84.93.252.253)  11.470 ms
   [4] =>  5  gi15-0-0-342.ptn-ag03.plus.net (84.93.253.50)  17.080 ms
   [5] =>  6  My house  26.082 ms
)
You are currently connected to the gateway known as ptn-ag03.
my latency graph at tbb is borked as i had ping turned off


Streaming Sky sports 1 on sky go is fine, all done wirelessly.
Also note: all the same apps and other users running as last week, so valid like for like tests.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Quality and Experience Testing


Time of test:8.05pm
Same gateway and same TBB link
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,577
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Quality and Experience Testing

after 10 minutes, looking much better than last Tuesday - sky go is working for a start!
gateway as before



Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

ffox
Rising Star
Posts: 293
Thanks: 29
Registered: 08-06-2011

Re: Quality and Experience Testing

During match.
Array
(
   [0] =>  1  vl7.sec.ptb-gw4.plus.net (212.159.3.25)  0.567 ms
   [1] =>  2  vl421.pih-gw3.plus.net (212.159.1.171)  0.568 ms
   [2] =>  3  gi1-1.ptn-gw01.plus.net (212.159.1.17Cool  67.059 ms
   [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  16.952 ms
   [4] =>  5  ae2.ptw-cr02.plus.net (195.166.129.5)  11.466 ms
   [5] =>  6  ae1.pcl-cr02.plus.net (195.166.129.3)  17.717 ms
   [6] =>  7  po2.pcl-gw02.plus.net (195.166.129.43)  17.590 ms
   [7] =>  8  gi15-1-1-452.pcl-ag04.plus.net (84.93.255.146)  14.218 ms
   [8] =>  9  end point 21.329 ms
)
You are currently connected to the gateway known as pcl-ag04.
http://www.thinkbroadband.com/ping/share-large/c144c7c792d48dfdc1d2ac332cdc8a68.png
(Ping is usually ~15 ms and speed ~75Mbps)

Streaming is poor quality with a fair bit of buffering.
adie:green removed ip address of user