Prompt Response
Just a post to say how quick a problem had been resolved.
I got a mail yesterday saying I'd exceeded the monthly cap and was now on 128k. A quick look at the logs showed a problem had automatically changed my package to a lower allowance.
I raised a ticket before going to bed and got a sms first thing this morning notifying me it was sorted.
Having been elsewhere in the broadband market - this is probably the best turnaround on a support issue I've experienced.
I got a mail yesterday saying I'd exceeded the monthly cap and was now on 128k. A quick look at the logs showed a problem had automatically changed my package to a lower allowance.
I raised a ticket before going to bed and got a sms first thing this morning notifying me it was sorted.
Having been elsewhere in the broadband market - this is probably the best turnaround on a support issue I've experienced.
