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Prompt Response

sweepdog
Newbie
Posts: 2
Registered: 26-04-2009

Prompt Response

Just a post to say how quick a problem had been resolved.
I got a mail yesterday saying I'd exceeded the monthly cap and was now on 128k.  A quick look at the logs showed a problem had automatically changed my package to a lower allowance.
I raised a ticket before going to bed and got a sms first thing this morning notifying me it was sorted.
Having been elsewhere in the broadband market - this is probably the best turnaround on a support issue I've experienced. Smiley
1 REPLY
Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Prompt Response

welcome to the forums Smiley
glad you got a good response and your problem sorted quickly

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'