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Customer Support? Is anybody there??????

cs123
Newbie
Posts: 1
Registered: ‎14-04-2009

Customer Support? Is anybody there??????

I have reached the end of my tether. I have tried contacting the cancellation team after numerous problems since November 2008. I have been told someone will call me back, I am still waiting.
I have had only a few days connection this year, yet despite my repeated requests to cancel I feel like I'm being ignored. The migration from Metronet to Plusnet was incredibly badly managed. For a period of time my monthly payment was debited from my bank account on a daily basis. I have been sent solicitors letters for money which I do not owe.
I know it's a nice sunny day but could someone from Plusnet please reply, and let me cancel.
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Customer Support? Is anybody there??????

That doesn't sound good, let me go check you account and give one of the Options Team a nudge to call you back.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff