If anyone is having problems with their free-online email account this might help.
My emails using Thunderbird mail client had worked perfectly for over 10 years but suddenly in mid October I was unable to send emails.
I searched around on the forum and internet and eventually changed the outgoing server settings in Thunderbird from relay.free-online.net to relay.plus.net This solved the problem.
Then a few weeks later, very suddenly, literally overnight, I was unable to receive emails. All was normal on 4th November but on 5th November onwards no emails were received.
I then spent several days trying various settings in Thunderbird, including changing the incoming server to mail.plus.net but nothing worked.
Finally, more by luck than judgement, I went back to my original settings with mail.free-online.net as the server andjust changed the user name to my email address- and that did it!! Thunderbird then proceeded to down load 576 emails!!
I’m reluctant to call this a permanent fix because as these problems occurred so suddenly in the past few weeks I fear it may happen again - I’m convinced all these problems are due to the Greenby migration.
Very disappointed that Plusnet did not inform their customers they needed to change their email settings - surely someone must have known this would happen. “We’ll do you proud” the logo says - but not in this case!
BTW Plusnet Webmail is very unstable and erratic at present.The Roundcube Webmail is much better
https://webmail.enmail.co/
Just login with your email address and usual password.
