cancel
Showing results for 
Search instead for 
Did you mean: 

Problem Solved Quickly

robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Problem Solved Quickly

On Monday 5th July I raised a question via Gandalf regarding my upload speed that reduced by 50% over the last few days. Upload had remained at it's forecast level.

 TheMightyAJ picked up the enquiry and found a problem on the phone line and he raised the fault with OpenReach.

This morning, (8th July) the  OR engineer was working in the road outside my house for a couple of hours. He then knocked on the door and let me know the fault had been corrected and would I check my internet speeds.

All were now OK, in fact the upload speed had improved on what it was originally.

Thank you to all concerned, great service again. 

3 REPLIES 3
robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Problem Solved Quickly

That should read Download Speeds remained unchanged😬

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: Problem Solved Quickly

Thanks for the feedback @robski1 

I’m glad to see Alex (aka @TheMightyAJ) picked up your message to me while I was out of the office and passed the fault onto an engineer, who fixed the problem at almost lightning speed. Smiley

If you’d like to pass on your thanks to the engineer, I’d recommend filling out this form on Openreach’s website https://www.openreach.com/help-and-support/thank-an-engineer-form

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
robski1
Aspiring Pro
Posts: 151
Thanks: 17
Fixes: 6
Registered: ‎06-11-2008

Re: Problem Solved Quickly

Thank you for your message Gandalf.

I have left feedback on the openreach site.

Regards, Robski1