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Price Rise email - not received

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Price Rise email - not received

It may be my recontract stopped it but I should still have been informed about the call charge changes

I have checked closed tickets and nothing there

13 REPLIES
MattyC
Champion
Posts: 3,192
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Registered: ‎10-04-2014

Re: Price Rise email - not received

Hi Jim,

The notification was sent on July 29th in your circumstance, so a few weeks ago.

In this instance, the pricing refresh emails have not been documented in the ticket system, and rather sent directly by email instead.

Hope this clarifies.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Price Rise email - not received

Assuming it was sent to my normal address - postmaster@ it didn't arrive so what proof have you that you sent it

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
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Registered: ‎25-03-2015

Re: Price Rise email - not received

I've spoke to the relevant back end people about this and they're looking in to this further for us.

 

Aiming to get you an update/more information as soon as possible and I'll get back to you as soon as I can.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Anonymous
Not applicable

Re: Price Rise email - not received


MattyC wrote:
[...] pricing refresh [...]

Hope this clarifies.

Matty


It might clarify things more (and be more honest) if you said 'increase' rather than 'refresh'.

One day maybe Plusnet will decrease prices, or at the very least stop the far too regular above inflation price rises. Now that really would be refreshing...

kevinduke
Grafter
Posts: 26
Thanks: 2
Registered: ‎09-04-2013

Re: Price Rise email - not received

I have not received the email either.

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
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Fixes: 186
Registered: ‎25-03-2015

Re: Price Rise email - not received

@kevinduke - I've checked your account and it looks like we sent you the email on 19/07/16. I've also put a ticket on your account with more information on this for you.

 

I hope this helps.

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 Harry Beesley
 Plusnet Help Team
kevinduke
Grafter
Posts: 26
Thanks: 2
Registered: ‎09-04-2013

Re: Price Rise email - not received

Hi Harry

Thanks for confirming.

Do you know what address it was sent to as I cannot find it anywhere.

Thanks

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Price Rise email - not received

It would have been sent to the email address on your account, the .me.uk address.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
kevinduke
Grafter
Posts: 26
Thanks: 2
Registered: ‎09-04-2013

Re: Price Rise email - not received

Found it thanks.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Price Rise email - not received

Excellent. Thanks for confirming that Thumbs Up

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 Harry Beesley
 Plusnet Help Team
RobPN
Seasoned Pro
Posts: 1,270
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Registered: ‎17-05-2013

Re: Price Rise email - not received


alanj wrote:

 

 

... One day maybe Plusnet will decrease prices,  ...


 

It has been known to happen at least once in the past as I recall.  I just checked my account transactions (for the date) and my payment was reduced from £22.99 per month to £21.99 in May 2003, and that was not for changing account type but an actual price reduction (ISTR I was on ADSL 512Kb/s download speed at that time).

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Price Rise email - not received


HarryB wrote:

I've spoke to the relevant back end people about this and they're looking in to this further for us.

 

Aiming to get you an update/more information as soon as possible and I'll get back to you as soon as I can.


 

@Oldjim - Just to let you know, I've not forgotten about this and I'm trying to get more information to come back to you with as soon as possible. Thanks for your patience.

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 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,359
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Registered: ‎25-03-2015

Re: Price Rise email - not received

@Oldjim- Following my previous response, I've received the following to advise you.

 

We’re really sorry we weren’t able to email some of you about our upcoming price changes but don’t worry, you will not be impacted by these changes for 30 days after receipt of a reissued pricing email. We will also credit your account with any changes to your package price and will ensure you’re not impacted by any other charges.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team