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Praise for 2 CSC Analysts

PlusOne
Dabbler
Posts: 19
Registered: ‎24-07-2015

Praise for 2 CSC Analysts

Been keeping the folk at the requisition department busy over the last week trying to (but not yet succeeding) to get my delayed broadband order live.
The 2 people that I found went over and above what their colleagues did, their manner, and communication skills are:
link:csa removed
link:csa removed
Thank you both for your hard work and being an example of good customer service your colleagues can live up to!
adie:red removed CSA names as per link:rules]
7 REPLIES
Superuser
Superuser
Posts: 12,761
Thanks: 4,020
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Registered: ‎22-08-2007

Re: Praise for 2 CSC Analysts

Hi plus one,
A warm welcome to the forums.  What I hope Adie did but omitted to mention was to remove the names to a hidden part of the forum for where plusnet staff can pass on your kind words to them.
Moderator
Moderator
Posts: 18,836
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Registered: ‎11-01-2008

Re: Praise for 2 CSC Analysts

there you go, spoiling my fun Roll eyes

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Praise for 2 CSC Analysts

Thanks for the feedback!  Cheesy
I've let Ben and Luke's manager know
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
PlusOne
Dabbler
Posts: 19
Registered: ‎24-07-2015

Re: Praise for 2 CSC Analysts

Cheers Matty
Any advance though on when my broadband will go live?
Its been delayed a week now and I keep getting told varieties of any moment, a few hours, next day, its currently on processing, its waiting for an automated process, no engineer needed so should be soon.
But so far it is still not active and frankly being without btoadband for a week is quite impeding not to mention draining the few mobile internet hours I paid for.
When I signed up, it said everything should be up and running within 12 working days.
Community Veteran
Posts: 5,549
Thanks: 1,497
Fixes: 35
Registered: ‎16-10-2014

Re: Praise for 2 CSC Analysts

Can I assume the original post had the staff members' surnames included? If not then why hasn't MattyC's reply been altered or why wasn't the OP changed to remove the surnames but leave their forenames? Clarification would be appreciated as if these names are CRT members then why remove them, and if they are not then should the same rules not apply to Plusnet staff as well regarding posting of names.
Moderator
Moderator
Posts: 18,836
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Registered: ‎11-01-2008

Re: Praise for 2 CSC Analysts

they weren't CRT members and yes it was full names.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 5,549
Thanks: 1,497
Fixes: 35
Registered: ‎16-10-2014

Re: Praise for 2 CSC Analysts

Thanks for that, so to clarify, you can post names provided it is only the first name that is used? If this is correct then maybe an update to the Forum Rules is called for as I don't think I'm the only one that would get confused at seeing a thread like this.