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Postcode address lookup

thedux
Newbie
Posts: 1
Registered: 31-03-2012

Postcode address lookup

The address lookup that Plusnet use comes up with a confusing address for my post code. The problem is that it does not include our village name and, since the same street address also exists in our postal town there is confusion between the two addresses: we often get post for the other address and they probably get some of ours.  The post codes are different, of course, but unless the village name is included it doesn't always work.
This problem is not exclusive to Plusnet but I wonder if they could advise their post code look up provider of this issue?
11 REPLIES
Superuser
Superuser
Posts: 9,666
Thanks: 1,070
Fixes: 59
Registered: 06-04-2007

Re: Postcode address lookup

If you put your postcode into the address-finder at http://www.royalmail.com/postcode-finder (click the Find an address tab and supply only your postcode) does that include a complete address for your property? I assume that is the official source of the information used by Plusnet's lookup provider.
David
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Postcode address lookup

I have access to address lookup using Experian's QAS. If you'd like me to check what that comes up with PM me your postcode.
Most address search utilities have configuration options that define how the address is presented - it's not impossible that PN have misconfigured it.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Postcode address lookup

On Firefox the Royal Mail postcode finder comes up with this
"You have used up all your searches for today, Sorry. "
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Postcode address lookup

The royal mail lookup is working in Firefox for me. In the box on the right of where you enter the details it says
Quote
You can still do 15 more searches today.

http://postcodefinder.royalmail.com/popups/limit.aspx
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Postcode address lookup

That was the first one and it worked in IE9 immediately after
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Postcode address lookup

Try deleting all the cookies for royalmail - I've just done that and it reset the count to 15 after I'd done a few searches.
Edit: You might need this: https://addons.mozilla.org/en-US/firefox/addon/cookies-manager-plus/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Postcode address lookup

Already tried that and it doesn't help
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Postcode address lookup

Strange! It can't be your IP or it wouldn't work in Internet Explorer.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Postcode address lookup

try looking up 1 Windmill Close SG8, there are two but Google only finds one
Quote
The scaffolding was put up on a property in Windmill Close in Barkway, Royston. However, this was the wrong Windmill Close. The correct address was situated just 8 miles away, in Bassingbourn.
Both streets have an SG8 postcode, yet Google maps and a number of digital maps, including sat-nav maps, reportedly show the newly built road when the older one is searched for.

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Postcode address lookup

Had a similar situation just prior to joining PN.
I was checking out another provider who were unable to connect me because my postcode gave the wrong address and they reckoned there was nothing they could do. Pah!
So I checked it out myself. There appears to be more than one list. Royal Mail has it right, but the other one - whatever that is - was referring to a line of houses that haven't existed for at least 15 years -- there is now a block of flats.
All this was well for me because I ended up with PN instead of the other bunch of twicers....
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: 15-10-2011

Re: Postcode address lookup

Quote from: thedux
This problem is not exclusive to Plusnet but I wonder if they could advise their post code look up provider of this issue?

Any of the decent postcode lookup solutions out there use data derived from Royal Mail's PAF, and I can't really see Plusnet using anything else tbh... (I could be totally wrong, and I'd love to hear Plusnet's input on this!)
Quite a lot of address elements are considered to be postally non required by Royal Mail, so if you search for your address using the link above and your village doesn't come up there, then you'd really have to take this up with RM instead of Plusnet... (I would advise complaining about it anyway if you're getting someone else's post!)