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Customer Support Statistics

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Customer Support Statistics

The average close time for questions and for connection faults have not been updated since  April 2, 2013, 9:26 am.
Are they simply broken or is the story they tell getting embarrassingly bad?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
3 REPLIES
Jack91
Newbie
Posts: 1
Registered: 17-04-2008

Re: Customer Support Statistics

I doubt it's anything major, my support request was answered probably within 7 hours.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Customer Support Statistics

I've had a question open since 24th February, nobody seems bothered about answering it, just kicking it down the road by returning the question to the "Services pool" for someone else to pick up a few days later to just do the same again and again.....
It's not even a difficult question, and should be resolvable in just a few minutes by someone who actually knows what they're doing !
Crazy
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Customer Support Statistics

@Jelv
Looks like they've just been missed, I'll get someone to take a look today.

@purleigh
Unfortunately it isn't as simple as you believe to fix your issue (assuming you mean your CGI ticket?), it requires an overall fix as currently the creation of CGI space is broken.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff