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Customer Support Statistics

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Customer Support Statistics

The average close time for questions and for connection faults have not been updated since  April 2, 2013, 9:26 am.
Are they simply broken or is the story they tell getting embarrassingly bad?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
3 REPLIES 3
Jack91
Not applicable
Posts: 1
Registered: ‎17-04-2008

Re: Customer Support Statistics

I doubt it's anything major, my support request was answered probably within 7 hours.
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: Customer Support Statistics

I've had a question open since 24th February, nobody seems bothered about answering it, just kicking it down the road by returning the question to the "Services pool" for someone else to pick up a few days later to just do the same again and again.....
It's not even a difficult question, and should be resolvable in just a few minutes by someone who actually knows what they're doing !
Crazy
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Customer Support Statistics

@Jelv
Looks like they've just been missed, I'll get someone to take a look today.

@purleigh
Unfortunately it isn't as simple as you believe to fix your issue (assuming you mean your CGI ticket?), it requires an overall fix as currently the creation of CGI space is broken.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.